Viewing event details in the TrueSight console

Displays key information about the event, such as status, severity, priority, date and time of occurrence, object class, object name, host, owner, message, and detailed message.

Alarms and abnormalities are displayed in the Summary tab.

To customize the Summary tab, select the action menu  from this tab.

Displays any logs or notes available for the event.

You can add notes to provide additional information about an event. See Viewing or adding notes to an event.

Displays the relevant events based on probable cause analysis of the data.

For more information, see Performing probable cause analysis on an event from the TrueSight console.

This tab is available when the event source is Infrastructure Management Servers.

Displays the results of remote actions that you have executed on the event.

From the action menu, refresh the results list or export the event.

Displays a historical graph of the monitored object for which the event occurred.

For more information, see Viewing the performance overview.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

Displays the applications related to the event, if any.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

Displays the device related to the event, if any.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

Displays the services related to the event, if any.

This tab is available when the event source is TrueSight Infrastructure Management Servers.

From the event action menu , perform event operations like acknowledge, assign, and close an event.

For more information, see Performing event operations.

From the event action menu , perform remote actions on events that have been associated with or mapped to devices through a device alias.

For more information, see Performing remote actions on events.

Determine the probable cause or root cause of an event

Note: This task is not available when the event source is a remote cell.

From the Probable Cause Analysis tab, get detailed information about the probable or root cause of the event through the following options:

• Perform a probable cause analysis on an event from the TrueSight console
• If BMC TrueSight IT Data Analytics is integrated and configured, you can cross-launch from the TrueSight console to TrueSight IT Data Analytics for troubleshooting and root cause analysis

From the event action menu , select Export... to export events for use in third-party products for archiving and data mining.

For more information, see Exporting events from the TrueSight console.

From the Logs & Notes tab, add notes to the event for annotating and providing more information about the event.

For more information, see Viewing or adding notes to an event.

To access some features not available in the TrueSight console, from the event action menu , cross-launch into the BMC TrueSight Infrastructure Management operator console.

For more information, see Cross-launching from the TrueSight console to the operator console.