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    For detailed analysis and remediation, the Event Details page provides you with comprehensive information about each event.

    Information displayed in the Event Details page

    NumberDescription
    1Displays the event description.
    2Access the event action menu.
    3Displays the date and time when the event occurred.
    4Displays the event severity.
    5Displays the event priority.
    6Displays the event status.
    7Displays the event assignee.
    8Displays the event notes.
    9Refreshes the information that is displayed.

    Summary of the tabs in the Event Details page

    The tabs in the Event Details page  provide you with the information described in the following table:

    TabDescription
    Summary

    Displays key information about the event, such as status, severity, priority, date and time of occurrence, object class, object name, host, owner, message, and detailed message.

    Alarms and abnormalities are displayed in the Summary tab.

    To customize the Summary tab, select the action menu  from this tab.

    InternalsDisplays tracking information, such as the ID, internal ID, account, and history.
    ObjectDisplays information about the monitored object, such as its name, class, owner, and URL. If a URL is provided, you can click the URL to see more details about the event.
    SourceDisplays information about the origin of the event, including class, key, and severity.
    Logs & Notes

    Displays any logs or notes available for the event.

    You can add notes to provide additional information about an event. See Viewing or adding notes to an event.

    OthersDisplays additional information about the event that is not shown in other tabs. The information on this tab depends on the type of event selected.
    Probable Cause Analysis

    Displays the relevant events based on probable cause analysis of the data.

    For more information, see Performing probable cause analysis on an event from the TrueSight console.

    This tab is available when the event source is Infrastructure Management Servers.

    Remote Action Result

    Displays the results of remote actions that you have executed on the event.

    From the action menu, refresh the results list or export the event.

    Performance Overview

    Displays a historical graph of the monitored object for which the event occurred.

    For more information, see Viewing the performance overview.

    This tab is available when the event source is TrueSight Infrastructure Management Servers.

    Applications

    Displays the applications related to the event, if any.

    This tab is available when the event source is TrueSight Infrastructure Management Servers.

    Device

    Displays the device related to the event, if any.

    This tab is available when the event source is TrueSight Infrastructure Management Servers.

    Services

    Displays the services related to the event, if any.

    This tab is available when the event source is TrueSight Infrastructure Management Servers.

    User goals and features

    The Event Details page provides you with the capabilities for addressing the following business goals:

    GoalDescription and reference
    Perform operations on events to change the status, priority, or ownership.

    From the event action menu , perform event operations like acknowledge, assign, and close an event.

    For more information, see Performing event operations.

    Perform remote actions on events and view remote actions results

    From the event action menu , perform remote actions on events that have been associated with or mapped to devices through a device alias.

    For more information, see Performing remote actions on events.

    Determine the probable cause or root cause of an event

    Note: This task is not available when the event source is a remote cell.

    From the Probable Cause Analysis tab, get detailed information about the probable or root cause of the event through the following options:

    Export events

    From the event action menu , select Export... to export events for use in third-party products for archiving and data mining.

    For more information, see Exporting events from the TrueSight console.

    View or add notes to an event

    From the Logs & Notes tab, add notes to the event for annotating and providing more information about the event.

    For more information, see Viewing or adding notes to an event.

    Perform operations like executing local actions or sending manual events

    To access some features not available in the TrueSight console, from the event action menu , cross-launch into the BMC TrueSight Infrastructure Management operator console.

    For more information, see Cross-launching from the TrueSight console to the operator console.

    Related topics

    Monitoring and managing events from the TrueSight console

    Filtering events in the TrueSight console