TrueSight Infrastructure Management provides the following benefits:
- Improves availability by increasing the time between failures and reducing the mean time to repair problems.
- Improves your customers' Service Level Agreements (SLAs) for business services by proactively preventing issues with services your customers use.
- Improves the productivity of your system and application support staff.
- Improves the productivity of service desk staff by ensuring that only enhanced and intelligent incidents with the proper prioritization are escalated.
- Keeps you informed of how well the application or business service is meeting the needs of your business.
- Improves the productivity of the staff responsible for reporting by consolidating data and event reporting to reduce administration time and effort.
- Helps bridge organizational silos by providing continuous information among constituents responsible for BSM delivery.
With TrueSight Infrastructure Management, you will:
- Lower the total cost of ownership of managing your IT infrastructure and increase the productivity of your existing resources.
- Exceed service level commitments by focusing on the needs of the business.
- Reduce outages by solving them before service levels are affected.
- Realize up to a 90% reduction in the false events with patented predictive analytics.
- Improve first-time resolution and slash the time it takes to repair problems by more than 75%.
- Accelerate application problem resolution by eliminating the need to reproduce the problem.
- Drive business value by automating workflows and actions across multiple vendors, platforms, and sources.