In the data center, regularly recurring, high-volume events can overwhelm the IT staff with repetitive troubleshooting and repair tasks. Two examples of such high-volume events are as follows:
In their specific applications, the prepackaged BMC Atrium Orchestrator workflows run the triage and remediation actions in the following situation:
These workflows are triggered by events from Infrastructure Management. They are triggered either manually in context from a console or automatically by predefined remote action policies.
By using the prepackaged BMC Atrium Orchestrator Triage and Remediation workflows, you can significantly reduce, if not eliminate, the effort and time required by your IT staff to address issues that these high-volume events cause.
The Triage and Remediation Solution is distinguished by its common framework, which consists of reusable subworkflows that can apply to any event type and action.
Event processing and workflow actions
The common workflows apply to either implementation, but not identically.
The framework can support different workflows, each with its specific triage and remediation processes. The event, incident, and change processing for these workflows are managed through the framework.
Framework and workflow-specific processes
From a development perspective, the framework provides a "plug-and-play" capability to workflow creation. You need to implement the specifics of your workflow, but the framework provides the foundation for countless variations.
You can customize the prepackaged workflows, and you can extend the workflow functionality by adding workflows specific to your environment. See Guidelines for customizing the workflows for a summary description that suggests the possibilities for customizing and extending workflows.