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The following table lists the error messages present in the <<>>.log file, explains the probable cause of the error and the workarounds that can be performed to counter these errors.

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Error codeLog messageMessage descriptionCause and action

BMC_TS-PL000001F

Failed to initialize the task - [{}]. Ahh. self-terminating...

 

The task failed to initialize and will be terminated.

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000002E

Failed to initialize the app-task

The application task failed to initialize.

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000003F

Exception while loading DB properties file

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000004E

Exception while loading Exceptional properties file.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000005F

Missing mandatory variable - {}. Terminating...

The mandatory variable {} is missing and therefore the application will terminate.

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000006E

Exception while configuring Hibernate properties.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000007F

Failed to create database connection

The Presentation Server failed to connect to the database.

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000008E

Failed to write the property - [{}]

The {} property failed to be written

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000009F

Failed to write the property

The {} property failed to be written

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000010F

Failed to re-establish connection with ES

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000011F

Failed to start TSIM Event Gateway Service

The Infrastructure Management event gateway service could not be started

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000012E

failed Gateway EventHandler Init

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000013E

Gateway name is empty

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000014E

Entry does not exist in configuration file mcell.dir for gateway [{}]

The gateway {} entry does not exist in the mcell.dir configuration file

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000015E

Failed initialize Cell Gateway

The cell gateway did not initialize

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000016E

Exception while sending ack to cell

The acknowledgement could not be sent to the cell

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000017E

Exception while inserting events to ES

Events failed to be

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000018E

Failed to initialize Message Service

The message service failed to initialize

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000019F

Failed to load patrol instances version from child server - [{}]

PATROL versions could not be loaded from the {} child server

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000020F

Failed to load patrol instances version from child server.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000021E

Failed to create cache for - [{}]

Cache for {} was not created

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000022E

failed to update TSIM cell information for - [{}]

Infrastructure Management cell information for {} was not updated

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000024E

Failed to connect to Data Provider

The connection to the data provider failed

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000025E

Failed to connect to TSIM Cell

Connection to the Infrastructure Management cell failed

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000026E

Failed to connect to TSIM Cell after retry

Connection to the Infrastructure Management cell failed after a retry

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000027E

Failed to start ActiveMQ Broker Service

The ActiveMQ BrokerService class failed to start

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000028E

Failed to fetch operations from cell

Operations from the Infrastructure Management cell could not be fetched

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000029E

Failed to get device MFD status

MFD status for the device could not be fetched

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000030E

Failed to create TS device

The TrueSight device was not created

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000031E

Failed to perform cell operations action

The Infrastructure Management cell operations could not be performed

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000032E

Failed to initialize SyncTSIMGroups

The SyncTSIMGroups task did not initialize

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000033E

Failed to process SyncTSIMGroups response message

The response message for SyncTSIMGroups failed to process

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000034E

Failed to sendSyncGroupRequest

The sendSyncGroupRequest task failed to complete

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000035E

Exception during Remote startup task initialization

Initialization of the remote startup task displayed an error

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000036E

Failed to route the message - [{}]

The {} message did not route

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000037I

JMS Connection to server ({}) lost

The JMS connection to the {} server is lost

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000038I

JMS Connection error occured due to NamingException

The connection to JMS could not be established because of an internal error

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000039I

JMS Connection error occured due to JMSException

The connection to JMS could not be established because of an internal error

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000040E

Could not connect to destination ({}). Will retry to connect

The connection to the {} destination could not be established. Trying to reconnect…

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000041E

Failed to connect to [{}]

{} failed to reconnect to {}

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000042I

Could not create JNDI API context

The JNDI API could not be created

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000043E

JNDI API lookup of ConnectionFactory failed: [{}]

The  JNDI API could not locate the ConnectionFactory object

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000044E

NGPMesssageService: Failed to send heartbeat to [{}]

The NGPMesssageService task failed to send a heartbeat to {}

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000045E

NGPMesssageService: Quit HBMsgSendThread, may be re-init

The NGPMesssageService task may be reinitialized

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000046E

Error while receiving message with Id [{}] . Details: [{}]

An error was encountered while receiving the {} message.

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000047I

Invalid destination [{}] specified in property [{}]

An invalid destination {} has been specified in the {} property

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000048E

Invalid NGPDestination Type [{}] specified in property [{}]

An invalid destination {} has been specified in the {} property

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000049E

Failure in message delivery

The message delivery failed

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000050E

Failure in message service init

Initialization of the message delivery failed

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000051E

Failed to sync ENUM from cell

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000052E

Failed to sync CLASSES from cell

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000053E

TSIM registration failed for data provider: [{}]

Registration of Infrastructure Management  failed for the {} data provider

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000054E

Cell configuration details are not available for data provider:[{}]

Cell configuration details are not available for data provider:[{}]

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000055E

JMS connection failed for data provider:[{}]

The JMS connection failed for the {} data provider

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000056E

Initialization failed for data provider:[{}]

The {} data provider failed to initialize

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000057E

Initialization done but connection status update failed for data provider:[{}]

The {} data provider initialized but update on the connection status failed

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000058E

Failed to delete the entry in mcell.dir file

 

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000059E

TSIM unregistration failed for data provider: [{}]

Deregistration of Infrastructure Management  failed for the {} data provider

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000060E

Failed to delete component with id: [{}]

The {} component could not be deleted

Internal error. Please contact BMC Customer Support.

BMC_TS-PL000084EException in CacheListener: cacheEntryUpdated for component with id  [{}]An error occurred while notifying the cache listenersInternal error. Please contact BMC Customer Support.
BMC_TS-PL000085E

Failed to update component: [{}]

The {} component could not be updatedInternal error. Please contact BMC Customer Support.
BMC_TS-PL000086E

Failed to create component: [{}]

The {} component could not be createdInternal error. Please contact BMC Customer Support.
BMC_TS-PL000087EFailed to delete component with host: [{}] and port: [{}]The {} component with host {} and port {} could not be deletedInternal error. Please contact BMC Customer Support.
BMC_TS-PL000088E

Failed to delete component with id: [{}]

The {} component could not be deletedInternal error. Please contact BMC Customer Support.
BMC_TS-PL000089EFailed to retrieve component with host: [{}] and port: [{}]The configuration information for component with host {} and port {} is unavailableInternal error. Please contact BMC Customer Support.
BMC_TS-PL000090E

Failed to retrieve all components.

The configuration information for all components is unavailableInternal error. Please contact BMC Customer Support.
BMC_TS-PL000091EFailed to retrieve components for type: [{}]The configuration information for components of type {} is unavailableInternal error. Please contact BMC Customer Support.
BMC_TS-PL000092EFailed to retrieve information for component: [{}]The configuration information for component {} is unavailableInternal error. Please contact BMC Customer Support.
BMC_TS-PL000093EFailed to retrieve components for session tenant with type: [{}]The configuration information for components for session tenant that are type {}  is unavailableInternal error. Please contact BMC Customer Support.
BMC_TS-PL000094EFailure in task Get for component: [{}]

The Get task failed for component {}

Internal error. Please contact BMC Customer Support.
BMC_TS-PL000095EFailure in task Delete for component: [{}]The Delete task failed for component {}Internal error. Please contact BMC Customer Support.
BMC_TS-PL000096EFailed to update event channel details for component: [{}]The Delete task failed for component {}Internal error. Please contact BMC Customer Support.
BMC_TS-PL000097E

No valid host name was found for local machine

 Internal error. Please contact BMC Customer Support.
BMC_TS-PL000098EFailed to create task from type: [{}] for component: [{}] Internal error. Please contact BMC Customer Support.
BMC_TS-PL000099EFailure while PUT request, update event channel, request url: [{}] respond with: [{}]PUT request failed to update event channel, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
BMC_TS-PL000100EFailure while DELETE request, notify on delete, request url: [{}] respond with: [{}]DELETE request failed to notify on delete, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
BMC_TS-PL000101EFailure while GET request, retrieve information, request url: [{}] respond with: [{}]GET request failed to retrieve information, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
BMC_TS-PL000102E

Failure while POST request, heartbeat , request url: [{}] respond with: [{}]

POST request failed for heartbeat, request url {}, and respond with {}Internal error. Please contact BMC Customer Support.
BMC_TS-PL000103EFailed to take database backupDatabase backup failedInternal error. Please contact BMC Customer Support.
BMC_TS-PL000104EException while updating the component cache {}An error occurred while updating the component cache {}Internal error. Please contact BMC Customer Support.

BMC_TS-CA000001E

Exception while firing CacheAdd listener event

An error occurred while notifying the cache listeners

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000002E

Exception while firing CacheDelete listener event

An error occurred while notifying the cache listeners

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000003E

Exception while firing CacheUpdate listener event

An error occurred while notifying the cache listeners

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000004E

Exception while firing EventAdd listener event

An error occurred while notifying the cache listeners

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000005E

Exception while firing EventDelete listener event

An error occurred while notifying the cache listeners

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000006E

Exception while firing EventUpdate listener event

An error occurred while notifying the cache listeners

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000007E

Failed to connect Elastic Search

A connection to Elasticsearch could not be established

Internal error. Please contact BMC Customer Support.

BMC_TS-CA000008E

Failed to get parent device id

The device hierarchy could not be constructed because the device ID of the parent device could not be obtained.

The device hierarchy could not be constructed because the device ID of the parent device could not be obtained.

Restart the Presentation Server

BMC_TS-PL000009W

Failed to get list of operations/Remote Actions

The list of operations or remote actions could not be obtained.

Restart the Presentation Server

BMC_TS-PL000010E

Failed to insert device into database:[{}]

The device details could not be updated in the database

The database is not updated with the device details. This may be because the DNS in the device name is missing. You can ignore this error message.

BMC_TS-PL000011E

Failed to delete device from database:[{}]

The device was not deleted from the database because it may be associated with other data providers

Internal error. Please contact BMC Customer Support.

BMC_TS-IN000001F

Postgres binary ({}) is either not readable or executable. Please check your installation.

The PostgreSQL

Internal error. Please contact BMC Customer Support.

BMC_TS-IA0000101EError while parsing the response from remote cells.Response from remote cells could not be parsed.Verify that the Infrastructure Management Servers can be reached from the Presentation Server. See the infraApp.log for more information.
BMC_TS-IA0000102EError while processing the event group request.

Requests from event group could not be processed. 

Verify that correct information is entered while creating or editing an event group. See the infraApp.log for more information.
BMC_TS-IA0000103EEvent group request validation failed: {}Validation of requests from event group failed. {} has details of the failed validation.Check whether you have a valid event group request. See the infraApp.log for more information.
BMC_TS-ID000001EException occurred while fetching the devices {exception}An exception occurred while the service was accessing the device information.The main web service failed with a 500 internal error. Contact BMC Customer Support.
BMC_TS-ID000002ERequired Device Filter information is NULL, Cann't fetch devicesDevice filter information is missing.

No Device filter criteria was sent to the web service. Select a valid Device filter criteria. If the problem persists, then contact BMC Customer Support.

BMC_TS-ID000003E

Caught NumberFormatException. Returning empty response {exception}The specified time filter was not valid.The web service returned an empty response because a NumberFormatException occurred. Specify a valid time filter.

BMC_TS-ID000004E

Start time is greater than End time. Cann't fetch devicesThe device information cannot be accessed when the Start time is later than the End time. The Start time is later than the End time. Specify a valid Start and End time range.

BMC_TS-ID000005W

NO events are for any Device. Returning empty responseNo events are associated with the selected devices.The Device dashlets are not configured to show the event severity. Configure the Device dashlets to show the event severity.

BMC_TS-ID000006E

Invalid User exception caught while fetching Devices for Applications {exception}

User credential validation failed at the web service level.

User credential validation failed at the web service level. Enter a valid user credentials or pass a valid authorization token to the web service.

BMC_TS-ID000007W

NO events found for the Device [{Device name}]No events are associated with the selected device.The Device dashlet is not configured to show the event severity. Configure the Device dashlet to show the event severity.

BMC_TS-ID000008W

No Devices found in the system, returning empty responseThe system contains no matching devices.The dashlet criteria does not match the devices in the system. Specify a valid criteria or add devices to the system.
BMC_TS-ID000013EMandatory input Device id is NULL, Can not proceed furtherThe selected device does not exist.An empty device ID was sent to the web service. Select a valid device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000014ENo Device found with given device Id {}, Can not proceed furtherThe selected device does not exist.The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000015ENo Monitor instances found for the Device {}, Can not proceed furtherNo associated monitoring instances for the selected device exists.The device was not associated with the monitoring instances. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000016ENo Monitor Types found for the Device {}, Can not proceed furtherNo associated monitoring types for the selected device exists.The device was not associated with a monitoring type. Select a monitoring instance to associate with the device. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000017EEither of Global Time filter or MO Config key inputs are NULL, Can not proceed furtherNo data is available for the selected time filter or the dashlet configuration parameters.The specified time filter or dashlet parameters are invalid. Select a valid time filter or reconfigure the dashlet. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000018WMO Config key input : {} is corrupted.  Can not the process the key.No data is available for the configuration key parameter.The configuration key parameter is not the correct length. Set the configuration key parameter within the maximum and minimum length guidelines. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000019EInput Device id is 0, Can not proceed furtherThe selected device ID is invalid.The selected device ID cannot be 0 (zero).Select a valid device ID. If the problem persists, contact BMC Customer Support.
BMC_TS-ID000020ENo Device retrieved with given input Id : {}, Can not proceed furtherThe selected device does not exist.The system cannot find the device ID. Select a valid device. If the problem persists, contact BMC Customer Support.

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