Performing event operations in the operator console

Event operations change the status, priority, or ownership of an event. Your user role determines the event operations that you can use. You can perform these operations on a maximum of 500 events.

Tip

BMC recommends that you use the toolbar to perform operations on multiple events. However, if you choose to use the Tools Menu or the Operations Menu in the Status column, press and hold the Shift key to select multiple continuous events, or the Ctrl key to select multiple non-continuous events, and ensure that you click the Tools Menu on the last selected event.

Event operation descriptions

Event operation	Description
Take Ownership	Assigns ownership of an Open or Acknowledged event to self; puts the event in the Assigned state
Assign To	Assigns ownership of an Open, Acknowledged, or Assigned event to self or another personinthe same account; puts the event in the Assigned state
Decline Ownership	Removes ownership of an event in Assigned event; puts the event back in the Acknowledged state
Acknowledge Event	Recognizes the existence of on Open event; puts the event in the Acknowledged state
UnacknowledgeEvent	Changes a previously Acknowledged event back to the Open state
Close	Puts an Open, Assigned or Acknowledged event in the Closed state; ignores the event in calculating status; disables any further event operation
Set Priority	Assigns a priority level to the event
Reopen Event	Changes the state of an event to Open. This operation is displayed only for remote event management cells.

The following topics provide instructions for performing event operations.

Note

Although all the event operations that are available to your user role are available when you select two or more events in the event list, an operation is performed only on the selected events whose status makes the operation valid. If the operation is not valid for some selected events, a message box reports the internal IDs of those events, and the events are not changed.

To decline ownership of an event

From the event list, select an event that you own.
Click the wrench icon in the Tools Menu column.
Click Operations> Decline Ownership
In the confirmation dialog box, click OK.

To acknowledge an event

From the event list, select one or more open events designated with .
Click the wrench icon in the Tools Menu column.
Click Operations > Acknowledge Event.
In the confirmation dialog box, click OK.

Monitoring and managing events from the operator console

Page tree

Performing event operations in the operator console

To decline ownership of an event

To acknowledge an event