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Event operations change the status, priority, or ownership of an event. Your user role determines the event operations that you can use. You can perform these operations on a maximum of 500 events.

Tip

BMC recommends that you use the toolbar to perform operations on multiple events. However, if you choose to use the Tools Menu or the Operations Menu in the Status column, press and hold the Shift key to select multiple continuous events, or the Ctrl key to select multiple non-continuous events, and ensure that you click the Tools Menu on the last selected event.

Event operation descriptions

Event operationDescription
Take OwnershipAssigns ownership of an Open or Acknowledged event to self; puts the event in the Assigned state
Assign ToAssigns ownership of an Open, Acknowledged, or Assigned event to self or another personinthe same account; puts the event in the Assigned state
Decline OwnershipRemoves ownership of an event in Assigned event; puts the event back in the Acknowledged state
Acknowledge EventRecognizes the existence of on Open event; puts the event in the Acknowledged state
UnacknowledgeEventChanges a previously Acknowledged event back to the Open state
ClosePuts an Open, Assigned or Acknowledged event in the Closed state; ignores the event in calculating status; disables any further event operation
Set PriorityAssigns a priority level to the event
Reopen EventChanges the state of an event to Open. This operation is displayed only for remote event management cells.

The following topics provide instructions for performing event operations.

Note

Although all the event operations that are available to your user role are available when you select two or more events in the event list, an operation is performed only on the selected events whose status makes the operation valid. If the operation is not valid for some selected events, a message box reports the internal IDs of those events, and the events are not changed.

To decline ownership of an event

  1. From the event list, select an event that you own.
  2. Click the wrench icon in the Tools Menu column.
  3. Click Operations> Decline Ownership
  4. In the confirmation dialog box, click OK.

To acknowledge an event

  1. From the event list, select one or more open events designated with .
  2. Click the wrench icon in the Tools Menu column.
  3. Click Operations > Acknowledge Event.
  4. In the confirmation dialog box, click OK.