Event operations change the status, priority, or ownership of an event. Your user role determines the event operations that you can use. You can perform these operations on a maximum of 500 events.
BMC recommends that you use the toolbar to perform operations on multiple events. However, if you choose to use the Tools Menu or the OperationsMenu in the Status column, press and hold the Shift key to select multiple continuous events, or the Ctrl key to select multiple non-continuous events, and ensure that you click the Tools Menu on the last selected event.
Event operation descriptions
Assigns ownership of an Open or Acknowledged event to self; puts the event in the Assigned state
Assigns ownership of an Open, Acknowledged, or Assigned event to self or another personinthe same account; puts the event in the Assigned state
Removes ownership of an event in Assigned event; puts the event back in the Acknowledged state
Recognizes the existence of on Open event; puts the event in the Acknowledged state
Changes a previously Acknowledged event back to the Open state
Puts an Open, Assigned or Acknowledged event in the Closed state; ignores the event in calculating status; disables any further event operation
Assigns a priority level to the event
Changes the state of an event to Open. This operation is displayed only for remote event management cells.
The following topics provide instructions for performing event operations.
Although all the event operations that are available to your user role are available when you select two or more events in the event list, an operation is performed only on the selected events whose status makes the operation valid. If the operation is not valid for some selected events, a message box reports the internal IDs of those events, and the events are not changed.
To decline ownership of an event
From the event list, select an event that you own.
Click the wrench icon in the Tools Menu column.
Click Operations> Decline Ownership
In the confirmation dialog box, click OK.
To acknowledge an event
From the event list, select one or more open events designated with .