There are many user roles involved in the deployment, operation, and management of Infrastructure Management. Your company may employ the roles as described below, consolidate them into fewer roles, or divide them into roles with more granular responsibilities and may have other titles for these roles.
The following role is required to complete this use case:
Roger handles the following responsibilities:
When a critical condition arises in the PATROL environment, a critical event is generated by the PATROL Agent. Roger wants this event to impact the corresponding configuration item (CI) in Infrastructure Management. After the critical condition is resolved, PATROL generates an OK event. Roger wants the corresponding change in the event status to be reflected in Infrastructure Management. Roger also wants to view not only intelligent events but also events generated by the PATROL Agent. He then wants to be able to perform Probable Cause Analysis on all events, drill-down to the root cause and troubleshoot the problem area. To do this, Roger must: