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When BMC TrueSight Infrastructure Management discovers an issue with a device, the monitor that is set up for that device activates an event. All events are displayed on the Events page.

The following illustration provides an overview of the information that you can view and the actions that you can perform through the Events page.

User tasks and features

Use the Events page to perform the following user tasks:

User taskDescription and reference
View the source of events

Click the event source icon , which indicates the source of the events that are currently displayed on the Events page. Depending on the source, you see one of the following icons:

  • - Indicates that the events are received from all Infrastructure Management Servers. This setting is the default.
  • - Indicates that the events are received from a remote cell.
Change the event source

Click the event source icon . In the Select Event Source dialog box, choose a source from the list of registered Infrastructure Management Servers or cells.

If you are viewing events from a remote cell, is displayed as the event source icon.

View event groupsClick the View event groups icon . The Event Groups page is displayed. You can create new event groups or work with existing ones. For more information, see Using event groups to filter events.
Search for particular events

Click the Search Events icon to quickly find an event. For more information, see Searching for events.

If the event summary area reaches the maximum number of events that it can display, you can refine the filter criteria that you have set or search for specific events.

Note: This feature is not available if you are viewing events from a remote cell, indicated by the icon on the Events page.

Filter the list of events

Use the event groups filter to group events based on event types; For more information, see Using event groups to filter events.

Use the quick filters for event status and event severity to filter the list of events. For more information, see Using quick filters to filter events.

Use the time filter to filter events based on when they occurred. For more information, see Using time filters to filter events.

Use the Search Events icon to search for certain events and filter out the remaining events. For more information, see Searching for devices, events, groups, or monitors in the TrueSight console.

From the action menu , select Create Custom Filter for advanced filtering options. For more information, see Using custom filters to filter events.

View the events summary

View a summary of the events in the events table .

Manage the events table view by using the action menu to create, edit, or delete table views. You can customize the event view by adding or removing columns, changing the column position, or changing the column width.

For more information, see Accessing the event table views from the TrueSight console.

The event title, event quick and custom filters, event group information, and event toolbar, stays in view while you scroll through the event list.

Drill down and view event details

For detailed analysis and remediation, drill down into the Event Details page using the event action menu or the event date and time link in the Occurred column for detailed information about each event.

Right-clicking on the event in the Occurred column, displays the browser context menu that allows you to open the event details on the new tab or windows of the browser. 

For more information, see Viewing event details in the TrueSight console.

Perform operations on events

Use the event action menu , event toolbar , or the Event Details page to perform event operations such as manage event ownership, set event priority, export event details, and so on.

To perform event operations on multiple events, use the (events) check box, Ctrl-click (multiple, non-continuous events), or Shift-click (multiple, continuous events) to select events. Then use the multiple event action menu to perform an event operation.

The check box for events is not enabled by default. To enable this feature, see Customizing the display of the event list in the TrueSight console.

For more information about event operations, see Performing event operations.

Customize the events view to suit your preferences

Customize the Events page through the options in the Event Preferences menu . These settings are individual, user-based preferences and apply only to the Events page.

For more information, see Customizing the display of the event list in the TrueSight console.
Quickly see when new events are available

Get notified about new events through the notification icon , which flashes to indicate that new events are available. Up to 10 new events are displayed. Click the notification icon and select Load All Pending Events to load the new events in the events table.

Turn this feature on or off. See Customizing the display of the event list in the TrueSight console.

If the events notification feature is turned off, use the Refresh icon  to manually refresh the events table.

Hide the quick filters to gain more display area for events

Use the Collapse Filters/Preferences icon to collapse the quick filters area.

Toggle between displaying and hiding the quick filters area by using this option.

Set the Events page as the landing page

From the action menu , select Set As Landing Page.

Every time you log on to the TrueSight console, the Events page is displayed by default.

Make the current page settings as your default settings

From the action menu , select Save as Preference.

Every time you log on to the TrueSight console and navigate to the Events page, the settings that you last used are displayed. This feature applies to severity, status, event groups filters, and remote cells.

If you do not use this feature, the page is displayed with the following default settings:

Quick status filters: Open, Acknowledged, Assigned, and Blackout filters are selected

Quick severity filters: Critical, Major, Minor, Warning, Information filters are selected

View help for the current page

Click the help icon to launch context-sensitive help.

By default, the online version of the documentation is displayed. You can also use an offline version of the documentation. For more information, see Setting user preferences.

2 Comments

  1. This page is inside the TrueSight Infrastructure Management section but it describes the TrueSight Presentation Server Console instead. I expected to find the same documentation page but for the TSIM Console.

    1. Hi Alvaro Paronuzzi,

      This is the content organization rule in all the TrueSight Operations Management solutions documentation: 

      1) The TrueSight Infrastructure Management doc space contains all the information about events, devices, groups, services, monitoring policies, thresholds and so on. The reason: Infrastructure Management server is the underlying data provider for the TrueSight console. Inside this space, you will also find information related to the (old) operator and Administration console.  TrueSight Infrastructure Management

      2) The TrueSight Presentation Server console doc space contains only the console-related information and some configuration information.  TrueSight Presentation Server

      3) All the planning/install/upgrade (Deployment) related information is under the TrueSight Operations Mangement doc space.  TrueSight Operations Management

      4) App visibility Management information is organized under the TSAVM documentation space.  TrueSight App Visibility Management

      5) IT Data Analytics information is organized under the ITDA doc space.  TrueSight IT Data Analytics