TrueSight Infrastructure Management integrates with BMC Service Level Management (SLM) to provide a continuous process of defining, agreeing, monitoring, reporting, and reviewing the performance of IT services, ensuring that an adequate level of service is delivered in alignment with business needs and at acceptable cost.
For more information, see the
Performance data collected by the Infrastructure Management server is exposed in SLM to be utilized in Performance Based Service Targets. The metrics can come from Infrastructure Management server monitors that are packaged with the product as well as from adapters to other enterprise performance monitoring solutions. Probable cause analysis from Infrastructure Management is shown in SLM as a link so that an impacted SVT can be linked to the reason behind the impact.
Infrastructure Management supports only unidirectional integration with SLM.
To integrate SLM with the TrueSight Infrastructure Management, complete the following procedures:
To use an Infrastructure Management Server with the BMC SLM Collector, you must use the Infrastructure Management API .jar files.
Install a BMC SLM Collection Point that will communicate with the Infrastructure Management Server.
Copy the following files from the Infrastructure Management Server directory into the Collection Point lib directory:
Infrastructure Management installation location
jconn4.jar (for SAP SQL Anywhere users)
ojdbc6.jar (for Oracle users)
After the Infrastructure Management API .jar files are copied to the Collection Point, it cannot be used for earlier servers. Multiple SLM Collection Points may be used to support ProactiveNet 9.5 and earlier versions.
To evaluate performance monitoring service level targets, once you configure the collection point, you need to configure the collection node to integrate with the TrueSight Infrastructure Management.
In the PAN Server field, enter the name of the machine or server where ProactiveNet Performance Manager is running.
Infrastructure Management server operating in High Availability mode
If the TrueSight Infrastructure Management is operating in high-availability mode, type the load balancer host details in this text field.
Ensure that you perform the following set of actions before proceeding to integrate BMC SLM with TrueSight Infrastructure Management, if the Infrastructure Management server is operating in high availability mode: Search for the instances of variables and set it to the values as shown in the following code block:
Proceed to integrate BMC Service Level Management (SLM) with TrueSight Infrastructure Management.
Ensure that you perform the following set of actions before proceeding to integrate BMC SLM with TrueSight Infrastructure Management, if the Infrastructure Management server is operating in high availability mode:
Search for the instances of variables and set it to the values as shown in the following code block: