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Short maintenance outage Saturday

This site, docs.bmc.com, will undergo a brief outage for maintenance at 2 A.M. CDT Saturday, April 4. Total downtime will be less than five minutes.

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To prioritize and quickly take action on impacted services, you can use different views and built-in filters to sort the services by name, service type, status, and priority.

Viewing services by status or priority 

  1. In the TrueSight console, select Monitoring > Services
  2. On the Services page, click the action menu  and select the way you want to view the services: View by Priority and View by Status
    The services page view displays services based on the options you choose:
    • If you choose View by Priority, the services are displayed according to the priority of the services. There are five priority values indicated by different colors and icons: 
PriorityHighestHighMediumLowLowest
Icon

Services page - View by Priority


    • If you choose View by Status, the services are displayed according to the status of the services. 

                     Services page - View by Status

      

     
The service status depends on the highest severity of the underlying events. The service status is indicated by different colors and icons as described in the following table:
StatusIconDefinition

Unavailable (red)

The highest severity event of at least one of the underlying events is Critical.

Impacted (dark orange)

The highest severity event of at least one of the underlying events is Major.

Minor Impact(light orange)

The highest severity event of at least one of the underlying events is Minor.

Warning (yellow-orange)

The highest severity event of at least one of the underlying events is Warning.

Information (blue)

The highest severity event of at least one of the underlying events is Information.

OK (green)

The highest severity event of at least one of the underlying events is OK.

Unknown (cade blue)

 

The highest severity event of at least one of the underlying events is Unknown.

Blackout (gray)

 

The highest severity event of at least one of the underlying events is No event

 

Filtering services by status or priority

The services page provides you with a set of quick filters to filter the services by status or priority depending on the services page view as described in the following section:

To filter services by priority

Choose View by Status , you can filter services by priority. Click one of the priority quick filter buttons  available in the row . This filtering option allows you to view or hide services of that particular priority. In the following figure, the services are viewed by status and filtered for the Highest priority.

Services page - Filter by priority

To filter services by status

Choose View By Priority , you can filter services by status. Click one of the status quick filter buttons  available in the row . This filtering option allows you to view or hide services of that particular status. In the following figure, the services are viewed by priority and filtered by Unavailable status.

Services page - Filter by status

Sorting services by name, service type, status or priority

There is a secondary sort option on the services page to sort the services by name, services type, status or priority. Click the action menu to select a secondary sort for the services page. The following sorting options are available for services: 

  • Sort by Name: The services are sorted alphabetically by their names.
  • Sort by Service Type: The services are sorted by service type: business service, technical service, and unknown.
  • Sort by Status or Priority: If you have chosen, View by Status , you can sort the services by priority. Similarly, if you have chosen, View by Priority, you can sort the services by status.

The following figure displays services based on the conditions: View by Priority , filtered for all statuses , and sorted by Sort by Status 


Related topics

Viewing a service model from the TrueSight console

Viewing the details of a service