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You can create components for a service model in the Services Editor tab in the administration console.

To create a Service Model component

  1. Click the Create Component button on the Administration Console toolbar.
  2. In the Create Service Component dialog box, specify the appropriate settings as described in the following table: 


    Create component fields

    Field

    Description

    Name (required)

    Specifies the name for the component. Enter a name meaningful to your organization.

    ID

    Specifies the unique logical ID for the component. This is how the component is identified in the service model or in event data.

    Class

    Specifies the type of component (its data class). Select the appropriate value from the list.

    Home Cell

    Specifies the cell that receives events for the component.

    Site

    Specifies the site where the cell is, if applicable

    Description

    Briefly describes the component.

    Owner Name

    Specifies the individual responsible for the component.

    Owner Contact

    Specifies the contact information for the owner of the component.

    Impact Cost Per Second During Service Schedule

    Specifies the cost associated with the component during service schedule timing.

    Impact Cost Unit

    The unit of cost specified in Impact cost per second during service schedule.

    Status Model

    Specifies the status computation model to use for the component. Values are:

    • Standard (default)
    • Self_preferred
    • Cluster
    • Weighted_cluster

    Account ID

    The account ID.

    Category

    Category

    Company

    Company

    Aliases

    Each component instance must have a unique Alias. If more than one component instance has the same alias, publishing fails.

    Department

    Department

    DeviceID

    Specifies the unique identification for a device.

    Floor

    Floor

    Home Page URL

    URL of the home page of the business.

    Host name

    If you are creating a computer system CI, specifies the name of the computer system on which the CI resides; you must enter a value for this field.

    Impact Cost Per Second Off Service Schedule

    Specifies the cost per second associated with the component during off-schedule time.

    Item

    Item

    Manufacturer Name

    Specifies the name of the manufacturer.

    Model

    Specifies the model number and details, if available.

    Notes

    Specifies additional information about the model.

    Priority - During Service Schedule

    Specifies a priority value that you assign to the component. This value can be between one and five. Five is the lowest priority and one is the highest.

    Priority - Off Service Schedule

    Specifies a priority value that you assign to the component during the off-schedule time. This value can be between one and five. Five is the lowest priority and one is the highest.

    Propagates Priority

    Specify if you want the priority to be propagated to the causal components. The value can be Yes or No.

    Read Permission for Groups

    Specify user groups that have read permissions. Type user groups in square brackets, each separated by a comma.
    If you do not specify a user group, the default user group is [BPPM Administrator].

    Region

    Region where the component is located

    Room

    Physical location of the component

    Schedule ID

    By default, the value is 24x7x365 (always in schedule)

    Self Priority Function

    The method used to compute the self-priority of a CI. Choose one of the following options:

    • BASE_PRIORITY
    • COST
    • WORST_SLA_STATE

    Self Priority Function Param

    Parameter that you can set to determine the priority of a CI

    Serial Number

    Serial number of the component if one exists

    Short Description

    Default value is n/a

    SiteGroup

    Details of the business associated with the CI

    Type

    Type of CI

    Users Affected

    The number of users impacted if the CI becomes unavailable

    Version Number

    Version number

    Write Permissions for Groups

    Specify user groups that have write permissions. Type groups in square brackets, each separated by a comma.
    If you do not specify a user group, the default user group is [BPPM Administrator].

    Business Data

    Business data

    Comment

    Enter comments, if any.

    Schedule Status

    Specify if

    • High Demand
    • Low Demand

      Default value of this slot is High Demand.


    After you have specified the mandatory fields, the Apply and OK buttons are enabled.

  3. Click Apply and click OK.