Page tree
Skip to end of metadata
Go to start of metadata

The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (ITSM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table.

Note

Prior to performing the tasks on this page, you must have installed the mandatory components, as described in Installing the Triage and Remediation solution in the deployment documentation.


Configuration checklist for Triage and Remediation solution 

Product/ComponentTaskSee
TrueSight Infrastructure ManagementConfigure the BMC TrueSight Infrastructure Management Server cellTo configure the BMC TrueSight Infrastructure Management Server cell
Configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adaptersTo configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters
BMC Remedy ITSMConfigure group auto assignments in BMC Remedy ITSMConfiguring group auto assignments in BMC Remedy ITSM
Configure Remedy ITSM templatesConfiguring BMC Remedy ITSM templates
BMC Atrium OrchestratorExport and enable the required adaptersConfigure the required adapters
Configure and deploy the required Operations Actions (OA) management modulesConfigure and deploy the required OA management modules
Configure the Triage and Remediation moduleConfiguring the Triage and Remediation module
Configure the Credentials Store moduleConfiguring the Credential Store
PATROL AgentConfigure the PATROL Agent to include annotation data in Triage and RemediationConfiguring the PATROL Agent to include annotation data in Triage and Remediation