Configuring the Triage and Remediation module

The Content Installer provides a default configuration for the module, but you can modify the configuration to customize it for your system. Review the workflow discussions in the next topic before you configure any of the configuration groups in the Triage and Remediation module.

For more information about these modules, see Understanding Triage and Remediation.

To modify the Triage and Remediation for Infrastructure Management module configuration

Open BMC Atrium Orchestrator Development Studio and click the Designer View icon.
In the Project Explorer, under Applications, double-click Triage and Remediation to expand it.
Double-click Configuration to open the Module Configuration Editor.
Under Configuration, double-click to expand the view and display the configuration group items.

Double-click a group item to view the configuration items within that group.

Verify the value of each configuration item in the following configuration groups, and make the changes as needed for your environment:

Configuration group	See
Runbook Defaults	Runbook Defaults group configuration items
Configuration Management	Configuration Management group configuration items
Change Management	Change Management group configuration items
Incident Management	Incident Management group configuration items
Event Management	Event Management group configuration items
Default User	Default User group configuration items
Task Management	Task Management group configuration item
OS Disk Space Full	OS Disk Space Full group configuration items
Host Down	Host Down group configuration items
ESX Host Not Responding	ESX Host not Responding configuration items
Server Restart	Server Restart configuration items
Server Start	Server Start configuration items
Service Restart	Service Restart configuration items
DB Tablespace Full	DB Tablespace Full configuration items
Failed Backup and Recovery	Failed Backup and Recovery configuration items
Agent Restart	Agent Restart configuration

Double-click a configuration item, make the required changes to the value, and click Save.

Runbook Defaults group configuration items

The following table lists the Runbook Defaults configuration items:

Triage and Remediation- Runbook defaults group configuration items

Configuration item	Description
Pause Count	If the workflow includes a wait time, the pause count indicates the length of the wait time in minutes. The default is one minute.
Urgency Mappings	An XML statement that maps the change request value from the event to ITSM values. An example XML statement follows. `<mappings> <mapping key="Critical">1-Critical</mapping> <mapping key="High">2-High</mapping> <mapping key="Medium">3-Medium</mapping> <mapping key="Low">4-Low</mapping> </mappings>`
Detailed Logging File	Indicates whether detailed logging is enabled for all workflows You can override this value at the workflow level.
TSM_Locale_Language	The TSM_Locale_Language parameter specifies a valid ISO language code. The code must be a lowercase, two-letter code, as defined by ISO-639. For example, en for English and es for Spanish
TSM_Locale_Country	The TSM_Locale_Country parameter specifies a valid ISO country code. The code must be an uppercase, two letter code, as defined by ISO-3166. For example, EN for English and ES for Spanish

Configuration Management group configuration items

The following table lists the Configuration Management group configuration items:

Triage and Remediation- Configuration Management group configuration items

Configuration Item	Description
Platform	BMC_AR_System Specifies the name of the system where the CMDB is managed.
Enabled	Defines whether CMDB integration is enabled

Change Management group configuration items

The following table lists the Change Management group configuration items:

Triage and Remediation- Change Management group configuration items

Configuration Item	Description
Platform	BMC_AR_System Specifies the name of the system where change tickets are managed.
Template	An XML statement that defines the templates that Triage and Remediation Solution uses for creating change management tickets. An example XML statement follows. <templates> <template workflow-type="OS Disk Space Full">Triage Remediation Default OS Disk Full Template</template> <template workflow-type="ESX Host Not Responding">Triage Remediation Default ESX Host Not Responding Template</template> <template workflow-type="Server Actions">Triage Remediation Default Server Actions Template</template> <template workflow-type="Service Actions">Triage Remediation Default Service Actions Template</template> <template workflow-type="DB Tablespace Full">Triage Remediation Default DB Tablespace Full Template</template> <template workflow-type="Failed Backup Recovery">Triage Remediation Default Failed Backup Recovery Template</template> </templates> <template workflow-type="Patrol Agent Restart">Triage Remediation Default Patrol Restart Template</template>
Timings	An XML statement that defines mappings for types of change for your ARS environment. Customize for your environment. An example XML statement follows. `<change-timings> <pre-approved>Emergency</pre-approved> <normal>Normal</normal> </change-timings>`
Default Status	Default status used when creating a new change. Default: Request for Authorization
Default Change Type	Default change type used when creating a new change. Default: Change
Default Impact	Default impact used when creating a new change. Default: 4 Minor/Localized
Default Risk Level	Default risk level used when creating a new change. Default: Risk level 2
Default Timing	Default timing used when creating a new change. Default: No Impact
Default Urgency	Default urgency used when creating a new change. Default: Medium

Incident Management group configuration items

The following table lists the Incident Management group configuration items:

Triage and Remediation- Incident Management group configuration items

Configuration Item	Description
Platform	BMC_AR_System Specifies the name of the system where incident tickets are managed.
Template	An XML statement that defines the templates that Triage and Remediation Solution uses for creating incident tickets. An example XML statement follows. `<templates> <Default-Template type="string" version="default">Triage_Remediation_Default_Template</Default-Template> </templates>`
Default Status	Default status used when creating a new incident. Default: In progress
Default Service Type	Default service type used when creating a new incident. Default: Infrastructure event
Default Impact	Default impact used when creating a new incident. Default: 3-Moderate/Limited
Default Urgency	Default urgency used when creating a new incident. Default: 3-Medium
Default Reported Source	Default reported source used when creating a new incident. Default: Systems Management
Default Status Reason	Default status reason used when creating a new incident. Default: Infrastructure Change

Event Management group configuration items

The following table lists the Event Management group configuration items:

Triage and Remediation- Event Management group configuration items

Configuration Item

Description

Platform

BMC_Event_Manager Specifies the name of the system where events are managed.

Event Mappings

Defines the mappings between event definitions to enable the workflows to gather data from different event classes. An extract displaying the mappings of an event class is shown in the following graphics:

Default User group configuration items

The following table lists the Default User group configuration items:

Triage and Remediation - Default user group configuration items

Configuration Item	Description
Username	Default: Allen
Platform	Default: BMC_AR_System
Schema	Default: CTM:People
Adapter	Default: ARSAdapter
Authentication Query Mappings	An XML statement that maps the user information to the ITSM values. An example XML statement follows. `<mappings> <person-id type="int">Person ID</person-id> <first-name type="string">First Name</first-name> <last-name type="string">Last Name</last-name> <company type="int">Company</company> <login-id type="string">Remedy Login ID</login-id> </mappings>`
Version	Default: v7.5

Task Management group configuration item

The following table lists the Task Management group configuration items:

Triage and Remediation - Task Management group configuration items

Configuration Item	Description
Platform	BMC_AR_System Specifies the name of the system where change tickets are managed.

OS Disk Space Full group configuration items

The following table lists the OS Disk Space Full group configuration items:

Triage and Remediation - OS Disk Space Full group configuration items

Configuration Item	Description
Triage Commands	Using static values, defines the commands used to determine whether the disk space is full for each supported operating system
AO Host	The IP address or host name of the BMC Atrium Orchestrator computer
Remediation Commands	Using static values, defines the commands, such as delete, clean, and compress, that are used to remediate the disk space full issue on different operating systems
WF_Detailed_Logging_Flag	Indicates whether detailed logging is enabled for this workflow

Host Down group configuration items

The following table lists the Host Down group configuration items. You must configure these items to match the names or IP addresses of the hosts and the router in your system that you want to use to ping the computer that might be down. If the ping command fails, the ping host from where the ping failed launches a traceroute and collects the traceroute information.

Triage and Remediation - Host Down group configuration items

Configuration Item	Description
Ping Host 1	The IP address or the name of one of the computers used in 360 degree ping
Ping Host 2	The IP address or the name of another of the computers used in 360 degree ping
Ping Host 3	The IP address or the name of still another of the computers used in 360 degree ping
Ping Router	The name of the default router used in the 360 degree ping. The default router is used only if the traceroute command fails to discover any router.
Ping Command	The Ping command that is appropriate for the routers in your environment.
WF_Detailed_Logging_Flag	Indicates whether detailed logging is enabled for this workflow

ESX Host not Responding configuration items

The following table lists the ESX Host not Responding group configuration items. You must configure these items to match the names or IP addresses of the hosts and the router in your system that you want to use to ping the computer that may be down. If the ping command fails, the ping host from where the ping failed launches a traceroute and collects the traceroute information.

Triage and Remediation - ESX Host not Responding group configuration items

Configuration Item	Description
Ping Host 1	The IP address or the name of one of the computers used in 360 degree ping
Ping Host 2	The IP address or the name of another of the computers used in 360 degree ping
Ping Host 3	The IP address or the name of yet another of the computers used in 360 degree ping
Ping Router	The name of the default router used in the 360 degree ping. The default router is used only if the traceroute command fails to discover any router.
Ping Command	The Ping command that is appropriate for the routers in your environment.
WF_Detailed_Logging_Flag	Indicates whether detailed logging is enabled for this workflow

Server Restart configuration items

Triage and Remediation - Server Restart group configuration items

Configuration Item	Description
Restart group	Defines the restart FAT commands for the different operating systems.
AO_Host	BMC AO host where the Configuration Distribution Peer (CDP) server resides. The restart FAT commands are launched from the AO host system.
WF_Detailed_Logging_ Flag	Indicates whether detailed logging is enabled for this workflow
Validation_Pause_Count_Minutes	Time in minutes before the validation process begins to verify that the server has restarted or started.
Wake_On_Lan	Networking standard used to send a start signal to the server

Server Start configuration items

The Server Start workflow uses the Validation_Pause_Count_Minutes and Wake_On_Lan configuration items that are defined under the Server Restart configuration module.

Service Restart configuration items

Triage and Remediation - Service Restart group configuration items

Configuration Item	Description
Service_Actions_Aliasing	Aliases that point to the different services which the Service_Restart workflow addresses
AO_Host	BMC AO host where the Configuration Distribution Peer (CDP) server resides. The service stop/start commands are launched from the AO host system.
WF_Detailed_Logging_Flag	Indicates whether detailed logging is enabled for this workflow
Validation_Pause_Count_ Minutes	Time in minutes before the validation process begins to verify that the server has restarted or started.

DB Tablespace Full configuration items

Triage and Remediation - DB Tablespace Full group configuration items

Configuration Item	Description
AO_Host	BMC AO host where the Configuration Distribution Peer (CDP) server resides. The service stop/start commands are launched from the AO host system.
WF_Detailed_Logging_Flag	Indicates whether detailed logging is enabled for this workflow
Datafile_Increment_Size_ MB	Size in megabytes by which the remediation process increases the tablespace size to correct the tablespace full condition

Failed Backup and Recovery configuration items

Triage and Remediation - Failed Backup and Recovery group configuration items

Configuration Item	Description
AO_Host	BMC AO host where the Configuration Distribution Peer (CDP) server resides. The service stop/start commands are launched from the AO host system.
WF_Detailed_Logging_Flag	Indicates whether detailed logging is enabled for this workflow
TSM_Adapter_Name	Name and type of adapter used to communicate with the IBM Tivoli Storage Manager instance
Extract_log	Contains the different OS forms of the tail command for extracting recent information from log files
UNIX_Dsmerror_Logpath	File path to Tivoli Storage Manager's dsmerror.logfile on UNIX systemsopt/tivoli/tsm/client/ba/bin/dsmerror.log
Windows_Dsmerror_Logpath	File path to Tivoli Storage Manager's dsmerror.logfile on Windows systems C:\Program Files\Tivoli\TSM\baclient\dsmerror.log
Pause_Before_ Reschedule_Min	Wait time in minutes before the backup job is rescheduled to start
Windows_DsmScheduler_ ServiceName	Name of the Tivoli Storage Manager scheduler service that is started after the workflow reschedules the failed job The default value is TSM Scheduler.