This topic lists some common problems encountered with event management policies and some tools to assist you troubleshoot problems not listed here.
If the policy is not running, try the following:
CellEventEnable=No
is set in mcell.conf. If it is, change it to CellEventEnable=Yes
Access the Policy Details tab for the policy and ensure that Match Fields and Output Fields contain the exact number of match fields in the same order as the associated data enrichment source file.
The following figure shows an example error message generated by a dynamic enrichment policy that has a mismatch between the match and output fields defined in the policy and the number of columns included in the enrichment data source file.
Ensure that the time frame defined in the data source enrichment file actually exists. For information about creating valid time frames, see How to create a new local timeframe.
The following figure shows an example error message generated by a dynamic blackout policy that contains an invalid time frame.
If the Match Table field contains several thousand data records (testing has noted 7500), then when you try to run a copy, paste, export, or print action, you may encounter poor response times from the BMC TrueSight Infrastructure Management Server and find message buffer full
exceptions in the trace files.
To overcome this limitation, you can uncomment the five sizing properties in the installationDirectory\admin\etc\ix.properties file as shown below.
#data_handle_method_new=true #IX will handle below specified chunk size data at a time. Default data chunk size is 100 #data_handle_chunk_size=100 #sleep interval (in milliseconds) between the specified chunk size data handling. Default Sleep interval is 500 milliseconds #data_handle_sleep_interval=500 #IX will handle specified chunk size data at a time while paste action. Default data chunk size is 25 #data_paste_chunk_size=25 #sleep interval (in Milliseconds) between the specified paste chunk size data handling. Default Sleep interval is 1000 milliseconds #data_paste_sleep_interval=1000
After modifying the ix.properties file, you must log out and log back in to the administrator console.
You can use the following methods to troubleshoot the dynamic enrichment policies that you have defined: