When you install the BMC CMDB Extensions, the following BMC software is installed:
If you are integrating Infrastructure Management with Atrium CMDB, you must install the BMC CMDB Extensions and components before you configure the TrueSight Infrastructure Management Server to integrate with the CMDB.
Install BMC CMDB Extensions on the same computer where Atrium CMDB is installed. In a server group environment, install BMC CMDB Extensions on all the servers in the server group. In the primary node, install the binaries and the workflow; in all other nodes, install only the binaries. Ensure that all servers are added to the group list. For more information about the server group environment, see the online documentation of BMC Remedy Action Request System.
See System requirements and product compatibility for the minimum supported configuration requirements, and supported versions.
Prerequisites to using BMC CMDB extensions:
This topic provides the following information about installing BMC CMDB Extensions:
Server-Plugin-Default-Timeout
to 600 seconds and enable unqualified search in the Server Information page of AR Server.Ensure that you have installed the following applications on the BMC Remedy Action Request System server:
Product | Installation instruction |
---|---|
Atrium Core | For information about installing Atrium CMDB, see the online documentation of BMC Atrium Core. |
BMC Remedy Incident Management | For information about installing BMC Remedy Incident Management, see the online documentation of BMC Remedy IT Service Management. |
Note
For a successful installation, ensure that your system has a minimum of 3 GB of free memory. If this requirement is not met, importing workflows to BMC Atrium CMDB may fail.
On the BMC Remedy AR System Server/Atrium CMDB User Inputs page, provide the following details, and click Next.
Field | Description |
---|---|
AR System Server Administrator Name | Administrator user name to access BMC Remedy Action Request System |
AR System Server Administrator Password | Password for the specified user name |
AR System Server TCP Port | Port number of the server on which BMC Remedy Action Request System is running. If the server is using a portmapper, then the default port number is 0. |
AR System Server Name Alias | Host name of BMC Remedy Action Request System or BMC Atrium CMDB |
On the Notification Service Plugin User Inputs page, enter the port number on which the Notification Service is listening for incoming connections of clients (for example, Publishing Server) that subscribe for notifications. The default port number is 1840.
Note
This port is different from the AR Server port. Configure your firewall to allow this port so that Publishing Server can connect to it.
On the Installation Preview page, click Install. The installer displays the progress of the installation.
Note
Apply executable rights to all the installation files by running the following command:
chmod -R 755 installationDirectoryFolderName
installationDirectoryFolderName is the name of the folder that contains all the installation files.
For example, chmod -R 755 Disk1
When integrating with an Action Request Server Group, you must install the BMC CMDB Extensions on:
12 Comments
Erwien Nugraha
I tried to install on Solaris but failed in the process. Can you please elaborate which common directory that should be granted with chmod -R 777? because I found so many common directory in my server.
Thanks
Manisha Moon
Thank you for the feedback, Erwien!
I have updated the documentation.
Hope this helps.
Thanks,
Manisha
Daniel Hudsky
Manisha Moon
Leo Osborn
The following instruction is incorrect.
9. On the CMDB User permissions information page, select the Deploy IBRSD Workflow check box to enable the integration workflows.
..in the TSIM 10 CMDB extensions installer this option is labeled 'Deploy SDIG Workflow'.
Please can we get the doc changed to reflect this. We also need to make it clear that this option needs to be selected if customer wants to use IBRSD or BSR. The current description makes it look like the option is only required for BSR (SDIG is part of BSR not part of IBRSD).
Melody Locke
Leo Osborn
Hutson Meeks
Which time out? There are multiple. Plugin, filter, etc.
Nelson Pita
Hi Hutson,
I also had the same doubt!!!
It is talking about the below timeout period in ar.cfg file :
Server-Plugin-Default-Timeout
Regards,
Nelson Pita
Harshal Pandule
Michael Ashall
Mukta Kirloskar