The passive end-user experience Real User Analyzer and Collector use SNMP trap protocol operations to send information to your managing system.
BMC Real End User Experience Monitoring Software Edition uses SNMP traps to send alerts to an SNMP manager (if incident-detection rules and error-detection rules are enabled and triggered)
Consult the following topics to enable an agent to send SNMP traps:
Obtain the required configuration settings from the server administrator of the SNMP manager hosting the trap receiver. The end-user experience component requires the port number and the address of the trap receiver, and it must use the same protocol level as that of the trap receiver to send traps. End-user experience components support the SNMPv1, SNMPv2c, and SNMPv3 versions of the SNMP protocol. You can send SNMP traps to an IPv4 or IPv6 SNMP manager.
If you want to configure SNMPv3-compatible traps, use the following table to determine which security level to use.
Security levels for SNMPv3-compatible traps
Security level | Description |
---|---|
No authentication or privacy (noAuthNoPriv ) | Use noAuthNoPriv when the trap receiver will receive unsecured traps without authentication. To use this level of security, configure the user account name that will be used to validate the trap on the trap receiver. |
Authentication but no privacy (authNoPriv) | Use authNoPriv when the trap receiver requires authentication but the trap data will not be encrypted (no privacy). In addition to the user name for authentication, the following information must be configured:
|
Authentication and privacy (authPriv) | Use authPriv when the trap receiver requires authentication and requires the trap data to be encrypted (privacy). In addition to the authentication user name and password, you must specify a privacy password. The privacy password uses the DES algorithm to encrypt and decrypt trap data. The value must be alphanumeric and must contain a minimum of eight characters. |
To send SNMPv3 traps, you must configure the engine ID when you configure the local SNMP agent.
To perform this procedure, you must have Operator-level access, or higher.
In the Real User Analyzer or Collector interface, point to Administration > Integration, and click Network management (SNMP).
In the Authentication password box, type the corresponding password. The password must contain at least eight alphanumeric characters.
In the Privacy password box, type the password to encrypt and decrypt trap data. The password must contain at least eight alphanumeric characters.
Note
SNMPv3 authPriv supports symmetric encryption through the AES and DES encryption algorithms. However, BMC Real End User Experience Monitoring Software Edition supports only DES for privacy. To communicate with end-user experience components with SNMPv3 authPriv enabled, your SNMP management console account must be configured to use DES for encryption of trap data.
In the Real User Analyzer or Collector interface, point to Administration > Integration, and click Network management (SNMP).
Enabling SNMP for BMC End User Experience Monitoring
Configuring email or SNMP alerts for system monitoring
Configuring trap-based alerts through SNMP