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The following table lists the error messages present in the App-Visibility.log file or the TrueSight.log file, both located on the Presentation Server in the installationDirectory\truesightpserver\logs directory.

For each error, the table provides an explanation, the probable cause of the error, and the workarounds that can be performed to counter these errors.

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Error codeLog messageMessage descriptionCause and action

BMC_TS-AVA000003I

App Visibility portal is not configured.

The App Visibility portal is not registered with the Presentation Server.

BMC_TS-AVA000004E

Failed to get agents from App Visibility server.

Cannot retrieve agent data from the App Visibility server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000009E

Failed to delete agents from App Visibility server.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000016E

Failed to update application details.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000020E

Failed to delete the {} application.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000022I

Invalid method parameters for tierID {tier ID} and app {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000023E

Failed to create Application View members.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000025E

Failed to get data for tiers.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000027E

Failed to check permissions.

 

 

BMC_TS-AVA000029I

No App Visibility proxies.

 

No App Visibility proxies are detected by the system.

BMC_TS-AVA000030I

At least one of the App Visibility proxies is offline:  {}.

 

Verify that the listed App Visibility proxies are online.

BMC_TS-AVA000031E

Failed to get list of App Visibility proxies.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000033E

Failed to get system applications.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000035E

Failed to get events from the App Visibility portal.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000036E

Failed to add {} event to result.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000037E

Failed to put data in JSON object.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000048E

Failed to create JSON for synthetic execution Application View member (SyntheticMember).

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000053E

Failed to get database queries with the following parameters:  timestamp={}, dbIds={}, application={}, limit={}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000057E

Failed to get application discovery rules.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000060E

Failed to update application discovery rules.

 

Verify that the discovery rules for automatic applications are valid.

BMC_TS-AVA000064E

Failed to validate application discovery rules.

 

Verify that the discovery rules for automatic applications are valid.

BMC_TS-AVA000084I

Task added for App Visibility portal {}.

 

 

BMC_TS-AVA000085I

PortalsUpdatesThread woke up.

 

 

BMC_TS-AVA000086I

Start executing update tasks for the following App Visibility portal servers:  {}.

 

 

BMC_TS-AVA000087I

Check if App Visibility portal {} is configured in the console.

 

 

BMC_TS-AVA000089I

App Visibility portal server {} is configured.

 

 

BMC_TS-AVA000090I

Check if App Visibility portal {} is accessible.

 

 

BMC_TS-AVA000091I

App Visibility portal {} is accessible.

 

 

BMC_TS-AVA000092I

Update tasks for App Visibility portal {}.

 

 

BMC_TS-AVA000093I

No more update tasks for App Visibility portal {}. Removing the portal from list.

 

 

BMC_TS-AVA000094I

No update tasks for App Visibility portal {}. Removing it from update list.

 

 

BMC_TS-AVA000095I

Failed to ping App Visibility portal {}.

 

 

BMC_TS-AVA000098E

Failed to update database information list in App Visibility portal.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000102E

Failed to get configuration file of type {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000106E

Failed to get content version for configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000109E

Failed to save content of configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000112E

Failed to add new configuration file with ConfigurationContentInfo {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000115E

Failed to delete configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000118E

Failed to set the configuration file with fileID {} as default.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000109E

Failed to save content of configuration file with fileID {}.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000125E

Failed to get pages from App Visibility server.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000129E

Failed to get pages chart data from App Visibility server.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AVA000131E

Failed to create global rule.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000134E

Failed to get application server information from RequestInstanceInfo.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000136E

Failed to get DBInfoModel from DataService. [ids={}]

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000137E

Failed to get RequestInstance from SingleRequestServiceDelegate. [id={}]

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000139E

Failed to get transaction.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000144E

dataService cannot retrieve the list of DBInfoModel from the App Visibility portal [requestId={}, transactionId={}].

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000145E

dataService cannot retrieve the BusinessTransactionsMetricsContainer from the App Visibility portal [period={}, requestId={},  transactionId={}].

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000152E

Failed to get server metrics.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000159E

Failed to get tier configuration file.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000163E

Failed to get trace information.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000166E

Failed to get application SLA for the {} application.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000174E

Failed to decode entry point {}.

 

Use a JVM that supports UTF-8 encoding.

BMC_TS-AVA000177E

Failed to get traces from server.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000178E

Failed to convert traces list to JSON.

 

Internal error. If error persists, please contact BMC Customer Support.

BMC_TS-AVA000181E

Failed to create rule.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000182E

Failed to decode entry point name {}.

 

Use a JVM that supports UTF-8 encoding.

BMC_TS-AVA000183E

Failed to encode parameter [entryPoint={}].

 

Use a JVM that supports UTF-8 encoding.

BMC_TS-AVA000186E

Failed to get transactions from server.

 

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVA000187E

Failed to convert transactions list to JSON.

 

Internal error. If error persists, please contact BMC Customer Support.

BMC_TS-AVA000188E

Tenant associated with portal ID {} does not have any automatically discovered applications.

 No automatically discovered applications are associated with the selected tenant. Verify that App Visibility agents are installed and online.
BMC_TS-AVA000189EUser does not have permission to view data for any automatically discovered applications for the tenant associated with portal ID {}. Verify logged in user and user permissions.
BMC_TS-AVA000190EUser does not have permission to view data for the {} application. Verify logged in user and user permissions.
BMC_TS-AVA000191EFailed to get top transactions from server. Internal error. If error persists, please contact BMC Customer Support.
BMC_TS-AVA000192EFailed to convert top transactions list to JSON. Internal error. If error persists, please contact BMC Customer Support.

BMC_TS-AVS000000E

Failed to delete Execution Plan (executionPlanId = {}).

Execution Plan could not be deleted.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000005E

Failed to get synthetic SLA for application {}.

SLA could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000011E

Failed to get synthetic custom SLA for application: {}, and Execution Plan ID: {}.

Custom SLA could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000016E

Error while getting Execution Plan data.

Execution Plan data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000018E

Failed to get Execution Plan from the server.

Execution Plan could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000020E

Failed to save Execution Plan from the server.

Execution Plan could not be saved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000022E

Failed to delete Execution Plan from the server.

Execution Plan could not be deleted.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000024E

App Visibility portal is not configured.

 

In the TrueSight console, add the App Visibility portal component registration.

BMC_TS-AVS000025W

Some collectors could not be reached, response may lack data.  Unreachable/offline collectors: " {}

One or more App Visibility collectors could not be reached. Data may be incomplete.

In the App Visibility portal console verify that all collectors are connected and are in ONLINE status.

BMC_TS-AVS000029E

Error while getting location data.

Data for this location could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000032E

Error while getting test data.

Test data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000036E

Error while getting execution data.

Execution data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000041E

Error while getting execution timers data.

Execution timer data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000045E

Error while getting execution error data.

Execution error data could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000048E

Error while getting execution log request.

Execution log request could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000051E

Failed to get scripts from the server.

Scripts could not be retrieved from the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000052E

General exception occurred while getting scripts from the server.

Errors occurred while retrieving scripts from the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000055E

Failed to get script file data. ScriptFileID = {}

The script file could not be retrieved.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000057E

General exception occurred while adding App Visibility portal error to JSON result.

 

See the error stack trace in the Presentation Server log for more details.

BMC_TS-AVS000058E

Failed to delete the script {} from the server.

The script could not be deleted from the Presentation Server.

Unable to delete script. This could be due to one of the following reasons:

  • This script was not found in the Portal - The script was manually deleted from the portal file system. If this is the case, revert the manual deletion and try again.
  • This script has associated Execution Plans - In this case, you must remove all the Execution Plans associated with this script before deleting the script.

BMC_TS-AVS000060E

General exception occurred while adding success IDs [{}] to the result.

One or more of the scripts you were trying to delete were not successfully deleted.

Refresh the Scripts page and see which scripts are still not deleted. See the Presentation Server log to see which scripts had errors during deletion.

BMC_TS-AVS000062E

General exception occurred while uploading the script {} to the server.

An error occurred while uploading the script to the Presentation Server.

See the Presentation Server log for the full exception stack. Retry uploading the script.

BMC_TS-AVS000063E

Failed to upload the script {} to the server.

The script could not be uploaded to the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000066E

General exception occurred while replacing the script {}: {} on the server.

An error occurred while replacing the script on the Presentation Server.

See the Presentation Server log for the full exception stack. Retry replacing the script.

BMC_TS-AVS000067E

Failed to replace the script {}: {} on the server.

The script could not be replaced on the Presentation Server.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000070E

Error while getting execution request data: {}

An error occurred while retrieving execution data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000071E

Error while getting execution request data.

An error occurred while retrieving execution data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000073E

Error while getting execution log request data: {}

An error occurred while retrieving execution log data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000074E

Error while getting execution log request data.

An error occurred while retrieving execution log data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000076E

Error while downloading execution log.

An error occurred while downloading the execution log.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000080E

Error while getting application request.

An error occurred while retrieving application data.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000083E

Error while saving application blackout settings.

An error occurred while saving synthetic application blackout settings

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AVS000086E

Error while changing application status.

An error occurred while changing application status.

Verify that the App Visibility portal is online and can be reached from the Presentation Server. See the App Visibility portal logs for more information.

BMC_TS-AV000001I

Internal error.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AV000002W

Internal error.

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AV000004E

Internal error: {}, EntryPoint={}

 

Internal error. Please contact BMC Customer Support.

BMC_TS-AV000005E

Failed to decrypt the KeyStore password {}.

 

 

BMC_TS-AV000006E

Failed to initiate REST client. KeyStore path or password is missing [keystorepath={}, keystorePassword ={}].

 

 

BMC_TS-AV000007E

Failed to create REST client (trust/key manager creation).

 

 

BMC_TS-AV000008E

Failed to create REST client (SSL context).

 

 

BMC_TS-AV000010E

Failed to connect to App Visibility portal.

 

 

BMC_TS-AV000014E

Failed to parse object for entity class {}.

 

 

BMC_TS-AV000050E

Failed to read tier property file.

 

 

BMC_TS-AV000051W

{} is not one of the allowed tierID values: {}

 

 

BMC_TS-AV000052E

Failed to parse {}.

 

 

BMC_TS-AV000122I

Invoked with the following parameters: uid={}, portalID={}.

 

 

BMC_TS-AV000123I

CommonParamDescriptor={}

 

 

BMC_TS-AV000151E

No App Visibility portal found for portalID {(portal ID number}.

 

 

BMC_TS-AV000153E

No App Visibility portal found for tenant.

 

 

BMC_TS-AV000155E

No App Visibility portal found for tenant {}.

 

 

BMC_TS-AV000156EFailed to parse the App Visibility certificates file, appVisCertificates.xml. Ensure that the XML file is well formed and valid.  
BMC_TS-AV000157EFailed to parse the App Visibility certificates schema file, appVisCertificates.xsd. Ensure that you are using the default schema file.  
BMC_TS-AV000158ECannot locate default or custom certificate configuration for the {tenant name} tenant in the App Visibility certificates file, appVisCertificates.xml.  
BMC_TS-AV000159EFailed to parse the App Visibility certificates file, appVisCertificates.xml, because of an internal error in the parsing library (internal JAXB error).  
BMC_TS-AV000160EFailed to create certificate configuration. The {} attribute value ({}) is not a valid file name. Ensure that the file name does not include the file path or path separators.The name of the keystore or truststore file is invalid and the name might contain a file path or path separator, such as a backslash character \.Only enter the file name with the file extension, such as app_vis_keystore.jks.
BMC_TS-AC000028EFound an older version of App Visibility Portal [{version}] on host [{machine name}]. To view the Model updates, upgrade to the latest App Visibility Portal.An earlier version of the App Visibility Portal is found.Verify that the latest version of the App Visibility Portal is integrated with the system to view the Model updates.

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Troubleshooting