20.02 enhancements

Track the progress of work order automation initiative by using the Service Automation Dashboard and reports

As a process owner, you can use the out-of-the-box Service Automation Dashboard and reports to analyze and track the service management related automation initiatives in an organization. The reports in this dashboard highlight some of the key service automation parameters such as the total number of automated work orders, success rate of automation, and so on.

For more information, see Out-of-the-box Service Automation Dashboard and reports for automated work orders.

Ability to change the default custom role of new users

As a Remedy Smart Reporting administrator, you can set any out-of-the-box or a custom role as the default role of new users that are to be onboarded or synchronized into Remedy Smart Reporting. This eliminates the overhead of changing the role of multiple users after onboarding. If no role is set as the default role in the default organization, Consumer & Collaborator is set as the default role for all new users. The role of existing users is not changed. For more information, see Setting the default role.

(Version 19.11 and later) Ability to restrict the number of rows retrieved from the database

To improve performance, an administrator can restrict the number of rows that can be retrieved from the Remedy AR System database. For this, a new CCS parameter named Jdbc-Row-Limit is added in Remedy AR System. The Jdbc-Row-Limit parameter ensures that there is no adverse impact on IT Service Management solution because of any inadvertent changes to the rowLimit parameter in Remedy Smart Reporting. For more information, see To configure the data connection limit on Remedy Smart Reporting.

For more information about the Jdbc-Row-Limit parameter, see Centralized configuration in the Remedy AR System online documentation.

(Version 19.11 and later) Separate documentation space for Remedy Smart Reporting

Starting with version 19.11, to make it easier to find information about how to use Remedy Smart Reporting, we have separated the documentation from the Remedy IT Service Management space and improved the organization of the content.

For earlier versions of Remedy Smart Reporting documentation, go to the following links: