Troubleshooting change impact analysis in Smart IT
When you trigger impact analysis from a change request, the process of calculating the impact takes a long time to return the results or the impact analysis is not triggered at all.
Issue symptoms
In BMC Helix ITSM: Smart IT, the Simulation Status field displays the Analysis in Progress status for a long time, and the following message is displayed.
An Impact Analysis is being prepared for this Change Request
Additionally, the impact analysis is not calculated.
Issue scope
You open a change request in Smart IT and click More > Initiate Impact Analysis.
Resolution
Follow the steps given below to check the impact simulation functionality.
Task | Action | Steps |
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1 | Check if the CMDB Impact Simulator is working. |
If the CMDB Impact Simulator does not work in the CMDB Portal, collect the following log files and contact BMC Customer Support:
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2 | If the CMDB Impact Simulator is working in the CMDB Portal, but the models have more than 1000 results. | Fine tune the performance. For more information, see CMDB Impact Simulator performance best practices . |
3 | If the CMDB Impact Simulator is running in the CMDB Portal, but not in Smart IT, and a relevant CI record is present in the AIS:Simulation and AST:Simulation Status forms. |
For additional information, see the Change Request impact analysis is never complete article on BMC Communities. |
4 | If the CI is not present in the AIS:Simulation form. | Perform the following steps to check if there is an issue with the AIS plugin and the plugin configuration:
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5 | If the CI is not present in the AIS:Simulation form and the impact analysis is enabled for Smart IT. |
For more information, see Troubleshooting the Impact Simulator plug-in . |
6 | If the CI is available on the AIS:Simulation and the AIS:Simulation_Status forms, but the simulation status is stuck at Analysis Completed. | Perform the following steps to set the value of the Simulation Status field to Relationship Assessment Completed and complete the simulation in Smart IT:
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7 | In a server group environment, if different servers return inconsistent results. | If the servers return inconsistent results in a server group environment, follow the steps given in the AIS does not work reliably in Server Group Environments article on BMC Communities. Additionally, see Determining the impact of changes. |
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