Administering This section describes the administration tasks for Smart IT. Setting up Page: Setting up knowledge management Page: Setting up problem management Page: Setting up service management Page: Setting up asset management Page: Setting up incident management Page: Setting up BMC Helix Cognitive Automation Configuring Page: Configuring the date and time formats Page: Configuring the embedded self-help Page: Configuring search Page: Configuring notifications for Smart IT Page: Configuring automatic following in Smart IT Page: Configuring Smart Reporting in Smart IT Page: Configuring actions in Smart IT Page: Configuring file attachments Page: Configuring the calendar Tickets Page: Creating categories Page: Managing access to tickets and resources through support groups Page: Configuring ticket review Page: Creating and modifying ticket templates Additional administrative tasks Page: Enabling BMC Helix Multi-Cloud Broker for Smart IT Page: Clearing the Smart IT cache Page: Enabling accessibility in Smart IT Page: Viewing active users in Smart IT Page: Enabling maps in Smart IT Was this page helpful? Yes No Submitting... What is wrong with this page? Confusing Missing screenshots, graphics Missing technical details Needs a video Not correct Not the information I expected Your feedback Contact information Send Skip Your feedback Contact information Send Skip Thank you Last modified by IDD Robot on Apr 24, 2024 Comments Adding feedback to Smart IT Managing access to tickets and resources through support groups
This section describes the administration tasks for Smart IT. Setting up Page: Setting up knowledge management Page: Setting up problem management Page: Setting up service management Page: Setting up asset management Page: Setting up incident management Page: Setting up BMC Helix Cognitive Automation Configuring Page: Configuring the date and time formats Page: Configuring the embedded self-help Page: Configuring search Page: Configuring notifications for Smart IT Page: Configuring automatic following in Smart IT Page: Configuring Smart Reporting in Smart IT Page: Configuring actions in Smart IT Page: Configuring file attachments Page: Configuring the calendar Tickets Page: Creating categories Page: Managing access to tickets and resources through support groups Page: Configuring ticket review Page: Creating and modifying ticket templates Additional administrative tasks Page: Enabling BMC Helix Multi-Cloud Broker for Smart IT Page: Clearing the Smart IT cache Page: Enabling accessibility in Smart IT Page: Viewing active users in Smart IT Page: Enabling maps in Smart IT
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