Viewing the calendar

From Smart IT 19.08, a calendar is introduced to give you an overview of the change and release tickets, business events, and outages. You can access the calendar from the Smart IT menu bar. The change and release tickets that have Scheduled Start Date and Scheduled End Date, are displayed in the calendar.

To view scheduled business events, change and release ticket details, and outages in the calendar

You can get an overview of the change and release tickets, business events, and outages on a monthly, weekly, or daily basis. You can also get a list view of all scheduled business events, tickets, and outages. Click the appropriate button as per your requirement:

By default, the weekly view is displayed when you click the Calendar option in the menu. However, your administrator can configure the default view of the calendar. For more information, see Configuring the calendar. The calendar view automatically displays the list view if the calendar items exceed the display items limit defined in calendarItemsDisplayLimit in Centralized configuration.

The following five filters are available: Change and Release Ticket Types, Business Events, Outages, Risk Level (from 1 to 5), and Status. After you select filters, the filters are saved for your current session. You can click Clear all to clear the filters. The saved filters are cleared automatically if you restart Smart IT.

If you click the specific event or ticket, a short overview is displayed on your screen. You can click View Full Details link to open the ticket.