×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.
Remedy with Smart IT 20.02

Release notes and notices

Learn what’s new or changed for Remedy with Smart IT 20.02, including new features, urgent issues, documentation updates, and fixes or patches. The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.

Tip

To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Downloading the Smart IT installation files

Remedy IT Service Management Suite 20.02 release notes Open link

Date

Title

Summary

October 23, 202220.02.03: Patch 3 for version 20.02This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).
October 6, 202020.02.02: Patch 2 for version 20.02This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).
August 28, 202020.02.01: Patch 1 for version 20.02

Important

Patch 2 for version 20.02 Open link is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.

February 21, 2020

20.02 enhancements

Enhancements available in this release:

  • Enhancement to display the latest published knowledge articles
  • Ability to view the latest created tickets in a pinned knowledge article at the top of the list
  • Managing security incidents
  • Enhancement in the Release Management ticket
  • Ability to search for relevant help content within the Smart IT UI
  • Removal of bundled Tomcat from the Smart IT installer
  • (Version 19.11 and later) Introduction of a search box in the Ticket Console for a quick ticket search
  • (Version 19.11 and later) Ability to control the default date range in Ticket Console
  • (Version 19.11 and later) Ability to create a ticket in a quick way by using Smart Recorder
  • (Version 19.11 and later) Enhancements in the asset search
  • (Version 19.11 and later) Ability to open an item in the Ticket, Asset, or Knowledge console in a new browser tab
  • (Version 19.11 and later) Ability to open a ticket by using the display ID in the URL

Was this page helpful? Yes No Submitting... Thank you
Last modified by IDD Robot on Apr 24, 2024
release_notes issues version_20_02 patches version_20_02_03 20_02_03

Comments

  1. Heine Ness

    What happens if you update from 20.02.00 to 20.02.02 directly and skip 20.02.01? Will you miss out on replacing flash-based components?

    Sep 01, 2021 07:06
    1. Dhanya Menon

      Hello Heine

      Thank you for your query.

      You will not miss out on replacing the Flash-based components if you update from 20.02.00 to 20.02.02 directly.

      Patches are cumulative. So, the 20.02.02 patch will contain the 20.02.01 fixes as well.

      Hope this helps.

      Thanks,

      Dhanya

      Sep 02, 2021 09:44

Log in or register to comment.

Home
20.02.03: Patch 3 for version 20.02
© Copyright 2014 - 2020 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.