Administering
This section describes the administration tasks for Remedy with Smart IT.
The following topics are discussed:
- Managing access to tickets and resources through support groups
- Configuring search
- Creating and modifying ticket templates
- Setting up asset management
- Setting up change management
- Setting up incident management
- Setting up knowledge management
- Setting up problem management
- Setting up service management
- Setting up BMC Helix Cognitive Automation
- Tailoring fields and the appearance of Smart IT
- Configuring actions in Smart IT
- Configuring file attachments
- Viewing active users in Smart IT
- Enabling maps in Smart IT
- Integrating Smart IT with LDAP for broadcasting
- Configuring notifications for Smart IT
- Configuring automatic following in Smart IT
- Clearing the Smart IT cache
- Configuring ticket review
- Configuring automatic ticket assignments
- Configuring BMC Remedy Smart Reporting in Smart IT
- Enabling accessibility in Smart IT
- Setting configuration parameters for Smart IT
- Creating categories
- Enabling BMC Helix Multi-Cloud Service Management for Smart IT
- Centralized configuration
- Configuring the date and time formats
- Configuring the calendar
- Configuring the embedded self-help
Related topic
Using the SLM Console
(BMC Service Level Management documentation)
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