Enabling staff and other users to specify service outages

Service outages help your users to plan their tasks based on the occurrence of service outages. The Service Outages option in the Remedyforce Console list view allows users to view, create, and modify service outage records. 

• For fresh installations the Service Outage option in Remedyforce Console is enabled by default.
• In an upgraded organization, administrators must enable the service outage option for the required profiles.

To enable service outage for a profile

Use case: As an administrator, you want to enable the Service Outages option for the following profiles so that they can view, create, and modify service outage records in the Remedyforce Console list view:

• Servicedesk Staff
• Servicedesk ChangeManager 

Perform the following steps to enable service outages:

1. Navigate to Remedyforce Administration > Application Settings > Consoles.
2. From the Console View list, select Service Outages.
   
   
3. Select the following profiles from the For selected Profiles list:
   
   • Servicedesk Staff
   • Servicedesk ChangeManager 
   
   
   
   
4.  Click .
   To verify if the Service Outages option is available in Remedyforce Console, log on to BMC Helix Remedyforce as Servicedesk Staff or Servicedesk ChangeManager and navigate to Remedyforce Console > Views. The Service Outages option must be available as shown in the following figure: 
   
   

To disable service outage for a profile

Use case: As an administrator, you want to disable the Service Outages option for the Servicedesk ChangeManager profile.

Perform the following steps:

1. Navigate to Remedyforce Administration > Application Settings > Consoles.
2. From the Console View list, select Service Outages.
   
3. From the For selected Profiles list, clear the Servicedesk ChangeManager check box.
   
   
   
4.  Click .