BMC Helix Remedyforce 20.19.02 sandbox testing guidelines
BMC Helix Remedyforce 20.19.02 release has been pushed to sandboxes and is now available for customer and partner validation before BMC pushes it to the production organizations.
This document provides recommendations for testing related to new features, enhancements, and defects addressed in the BMC Helix Remedyforce 20.19.02 release. Note that these guidelines might not cover all customization or configuration specific to your organization. Hence, it is recommended that this document should be used as a reference for understanding the possible product areas that might have undergone changes. Partners and customers are expected to not limit their validations to the ones mentioned in this documentation. They should also execute their test suites to ensure all use cases important to business continue to work as expected.
For more information on the release details, refer BMC Helix Remedyforce 20.19.02 release notes.
Product Area / Feature | Sub Feature | Recommended Validation |
---|---|---|
Remedyforce Console | Forms Activity Feed |
For more information related to configurations, refer the following sections in 20.20.02 enhancements:
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Configuration Item / Asset lookup | Ensure that the lookups on Base Element works as expected. For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
Attachments | Validate the file and attachment functionality. For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
Queue and User Assignment | Perform validation on the queue and staff assignment related use cases. For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
List View | Perform validation for the following:
For more information related to configurations, refer the following sections in 20.20.02 enhancements:
| |
Email Conversation | Perform validation for the following:
For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
Web API | Perform validation for uploading attachments to service requests using REST API. | |
Remedyforce Chat | Perform validation for Remedyforce chat with users switching to different chat availability status. | |
Service Level Agreements and Operation Level Agreements | Perform validation for the following:
For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
Remedyforce Administration | Service Request Definition |
For more information related to configurations, refer the following section in 20.20.02 enhancements:
|
Service Level Agreements and Operation Level Agreements | Perform validation for the following:
| |
Self Service 3.0 | Service Request and Tickets |
For more information related to configurations, refer the following sections in 20.20.02 enhancements:
|
Home page |
For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
Request Service Self Help articles | Ensure that users are able to view appropriate categories with icons and descriptions under Request a Service and Self Help articles | |
Remedyforce CMDB | Multiple Instance Editor | Perform validation for the following:
For more information related to configurations, refer the following section in 20.20.02 enhancements:
|
Relationship | User is able to create, view, and update relationships successfully. For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
CMDB Explorer | Perform validation for the following filters available in CMDB Explorer.
For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
CMDB Lookups | Ensure that users are able to search and select values in the lookup fields on the Instance Editor page, and are able to save and retrieve the instance data. For more information related to configurations, refer the following section in 20.20.02 enhancements: For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
Integrations | CMDB-BMC TrueSight Operations Management | Perform validation for the following: Creation of Incident in Remedyforce through BMC TrueSight Operations Management event trigger For more information related to configurations, refer the following section in 20.20.02 enhancements:
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- | If you have integrated BMC Helix Remedyforce CMDB with any third-party software, such as BMC Discovery, BMC Client Management, and so on, test and ensure that integration is working as expected. For more information related to configurations, refer the following section in 20.20.02 enhancements:
| |
BMC Helix Chatbot | - | Perform validations for your existing BMC Helix Chatbot Configurations by submitting Service Request from Chatbot, viewing service requests status and knowledge articles For more information related to configurations, refer the following section in 20.20.02 enhancements:
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Remedyforce Benchmarking | - | Administrator is able to view the benchmarking KPIs and graphs. For more information related to configurations, refer the following section in 20.20.02 enhancements:
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Remedyforce Value Adoption dashboard | Sharing badges | Administrator is able to share Remedyforce Value Adoption badges. For more information related to configurations, refer the following section in 20.20.02 enhancements:
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