Enabling new features in 20.18.01
After upgrading to Winter 18, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table.
| Enhancements | Available by default? | Configuration available? | Opt in/Opt out for upgrade | Post upgrade steps required | |
|---|---|---|---|---|---|
| Fresh install | Upgrade | ||||
| Lightning support for other tabs |  | | |||
| Lightning Experience - Knowledge Articles | | Opt In | For more information, see Setting up Remedyforce features in Lightning Experience. | ||
Mass edit of CMDB records |  | | |||
Addition of OR filter logic for Rule Based Asset class | | | For more information, see Adding, deleting, and updating CMDB classes. | ||
Support for Files object to upload an attachment | | Opt In | For more information, see Performing minimum post-upgrade procedures for 20.18.01. | ||
Lightning Components | | | |||
Setting to skip trigger execution for custom process builders | | Opt In | For more information, see Skipping trigger execution for process builders. | ||
Remedyforce Utilization - BETA | | | |||
Icons on pending approvals for Self Service 3.0 | | | |||
Dependent picklist for incidents for Self Service 3.0 | | | | ||
Lookup fields show additional information for a typeahead text for Self Service 3.0 | | Opt - in | For more information, see General Settings for Self Service. | ||
Category lookup field displays categories in a hierarchy for Self Service 3.0 | | Opt In | For more information, see General Settings for Self Service. | ||
Configurable client profile for Self Service 3.0 | | Opt In | For more information, see Customizing My Profile page. | ||
Segregation of Self Help articles by categories for Self Service 3.0 | | | |||
Segregation of Service Catalog by Categories and SRDs for Self Service 3.0 | | | |||
View My Assets for Self Service 3.0 | | | | Opt out | For more information, see Configuring settings for CIs and assets view. |
Approval or rejection action for Self Service 3.0 | | | |||
List view customization for CMDB | | Opt in | For more information, see Customizing CMDB list views in CMDB. | ||
| Multiple Page Layouts for incidents and tasks | | Opt In | For more information, see Enabling multiple layouts. | ||
Change in user input display for Service Requests | | | Note: This behavior depends on the Self Service version deployed in your organization | ||
Comments
Link is broken https://docs.bmc.com/docs/remedyforcemaster/en/general-settings-for-self-service-677793649.html Needs to be https://docs.bmc.com/docs/remedyforce/201801/en/general-settings-for-self-service-765452563.html
Apparently Comment deletions don't commit either.
"(tick) For more information, see General Settings for Self Service."
Link is broken https://docs.bmc.com/docs/remedyforcemaster/en/general-settings-for-self-service-677793649.html Think it should be https://docs.bmc.com/docs/remedyforce/201801/en/general-settings-for-self-service-765452563.html
Punam Saxena and Nisha Shah,
Please make sure to use the Confluence link, not the ViewPort link.
Thanks,
Gina
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