Note

 

This documentation supports the 20.17.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

The All Tasks Closed Controller field is a system field that is enabled when all the tasks linked to a record (incidents, change requests, and problem) are closed. A system field is a field that is used in code and must not be shown on the layout of a form. This field is enabled by code and used in the following workflows:

  • Notify change request owner when final task linked to change request is closed
  • Notify incident owner when final task linked to incident is closed
  • Notify problem owner when final task linked to problem is closed

An email message is sent to the owner of a record when all the tasks linked to a record are closed. Similarly, you can use this field in triggers, workflows, and so on as per your requirements.

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