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Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy. Open link

This topic lists the minimum requirements and supported resources for the BMC PATROL for Web URL product. Before installing BMC PATROL for Web URL, verify that the target computer meets the installation requirements listed in the following table.

Note

To get complete compatibility information for BMC PATROL for Web URL, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.

Requirements for installing BMC PATROL for Web URL

Resource

Requirements

Operating systems

Any of the following operating systems:

  • Microsoft Windows 2012 R2, 2016
  • Red Hat Enterprise Linux 6.x, 7.x
  • SUSE Linux Enterprise Server 11 (SUSE Linux Enterprise Server 11 is supported up to Service Pack 3)
PATROL products
  • PATROL Agent version 9.6.xx or later
  • PATROL Installation Utility version 9.6.00

Any of the following consoles:

  • BMC ProactiveNet Operations Console 9.0 or later
  • BMC ProactiveNet Central Monitoring Administration Console 9.0 or later
  • BMC TrueSight Operations Management Console 10.0 or later
Java Runtime Environment (JRE)

Supports any of the following Java versions:

  • Oracle Java 8.x
  • OpenJDK 8.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions Open link

Disk space

PATROL Agent components: 138 MB

Ports

If you are installing an agent or console with PATROL for Web URL, you must specify the port number to connect to all the agent computers.

The default port number is 3181 for agents.

Web browser

This product uses PATROL Installation Utility 9.6.00, which requires a browser. For a list of supported browsers, see BMC Installation Utility 9.6.00.

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2 Comments

  1.  

    1. Thanks, Sharon for bringing it to our notice! I have updated the version number.

      Thanks and regards,

      Swati