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You can verify that the installation of BMC Virtual Chat was successful by testing each of the four servlets that are deployed during the installation process.

Chat notification servlet (9.1.00 only)

In version 9.1.00, test the chat notification servlet by opening your browser and specifying the server name, port number, and servlet name.

Example

http://midTierServerName:8080/cns?

The servlet returns a response in the browser window.

Example

Chat Notification Server

Update 2/10/2012

In version 9.1.01, chat notification is part of escat and is not tested separately.

Chat translation servlet (9.1.00 only)

In version 9.1.00, test the chat translation servlet by opening your browser and specifying the server name, port number, and servlet name. 

Example

http://midTierServerName:8080/cts?

The servlet returns a response in the browser window.

Example

Chat Translation Server 1.0

In version 9.1.01, chat translation is part of escat and is not tested separately.

Program D

Program D is responsible for returning artificial intelligence responses to the user. You test Program D by opening your browser and specifying the server name, port number, servlet name, and a question. 

Example

http://midTierServerName:8080/programd/?qry=who is batman

The servlet returns a response to the question in the browser window.

Example

Batman is a fictional character who appeared first in a 1938 comic book. 

ESChat

ESChat is the main application servlet. You test it by opening your browser and specifying the server name, port number, and servlet name. 

 In version 9.1.00

Example

http://midTierServerName:8080/eschat?

 In version 9.1.01

Example

http://midTierServerName:8080/eschat/version.jsp

The servlet returns a response to the question in the browser window.

Example

BMC ESChat Service 9.1.00

Related topic

Troubleshooting the installation, migration, or upgrade