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    This section describes the Self Service Portal and how to use the BMC Virtual Chat product to engage in a chat session with a self-service user. It also describes how to use chat session tools and collaborate with other agents to resolve customer issues. 

    The following topics are provided:

    UserTopicDescription
    Client or customer

    Using the Self Service Portal

    Support agent

    Using the Support Agent Console

    Describes how to log in to and use the Support Agent Console:

    IT help desk manager

    Using the Support Agent Console 

    Describes how to log in to and use the Support Agent Console:

    IT help desk managers also set schedules, configure support queues, analyze reports, and perform other tasks described in Administering.

    Related topics

    User roles

    Administering