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    This section provides information about what is new or changed in this space, including urgent issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.


    To stay informed of changes to this space, place a watch on this page.




    December 5, 20169.1.02: Service Pack 2

    The Chat Notification Servlet Proxy Pass (CNS Proxy Pass) is a configuration setting used to streamline the process of sending notifications in a load-balancing environment.

    In version 9.1.02, integration of BMC Virtual Chat with Microsoft Lync is no longer available for customers who perform a fresh installation.

    November 10, 2016Product announcementsProvides a statement of direction for the end of life for integration with Microsoft Lync.
    November 5, 2016PDFs and videosAn index of topics with videos is now available.
    June 23, 20169.1.01: Service Pack 1

    Fixes listed in Known and corrected issues, and the following enhancements:

    • The chat display is now more visually similar to other instant messaging applications.
    • The display of the Quick Links tab is improved.
    • Chat Alerts now use single sign-on, if you enable it for the BMC Remedy Mid Tier.
    • Overlays allow you to preserve custom configurations of the Self Service Portal during upgrades.
    • Improved diagnostics
    April 8, 2015Configuring knowledge articles to launch in BMC MyITIf you have BMC MyIT 3.0.01 or later, you can configure knowledge articles in BMC MyIT.
    December 22, 20159.1

    BMC Virtual Chat 9.1 is released. Version 9.1 includes the following enhancements:

    • VIP routing
    • Capability to relate a chat to an open incident
    • Enhanced Lync integration
    • Support Agent Console enhancements


    Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

     Click here to see the steps.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what template you want to use:
      • Simple to export a lightweight PDF with no cover, table of contents, or index.
        By default, the Simple template only exports the current page.
      • Standard to export a traditional PDF with a cover, table of contents, and index.
        By default, the Standard template exports the current page and all child pages.