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    This section provides information about what is new or changed in this space, including urgent issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.

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    Date

    Title

    Summary

    December 5, 20169.1.02: Service Pack 2

    Enhancement
    The Chat Notification Servlet Proxy Pass (CNS Proxy Pass) is a configuration setting used to streamline the process of sending notifications in a load-balancing environment.

    Deprecation
    In version 9.1.02, integration of BMC Virtual Chat with Microsoft Lync is no longer available for customers who perform a fresh installation.

    November 10, 2016Product announcementsProvides a statement of direction for the end of life for integration with Microsoft Lync.
    November 5, 2016PDFs and videosAn index of topics with videos is now available.
    June 23, 20169.1.01: Service Pack 1

    Fixes listed in Known and corrected issues, and the following enhancements:

    • The chat display is now more visually similar to other instant messaging applications.
    • The display of the Quick Links tab is improved.
    • Chat Alerts now use single sign-on, if you enable it for the BMC Remedy Mid Tier.
    • Overlays allow you to preserve custom configurations of the Self Service Portal during upgrades.
    • Improved diagnostics
    April 8, 2015Configuring knowledge articles to launch in BMC MyITIf you have BMC MyIT 3.0.01 or later, you can configure knowledge articles in BMC MyIT.
    December 22, 20159.1

    BMC Virtual Chat 9.1 is released. Version 9.1 includes the following enhancements:

    • VIP routing
    • Capability to relate a chat to an open incident
    • Enhanced Lync integration
    • Support Agent Console enhancements

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