Administrators can monitor current system activity and run activity reports from the Chat Monitoring & Reporting Console. This console contains options in the left navigation pane that administrators use to view current system activity, such as agents, questions, and chat sessions; view statistics for major incidents, and run reports on session statistics. You open the Chat Monitoring & Reporting Console from the Virtual Chat application in the BMC Remedy IT Service Management (ITSM) Home page. When you open the Chat Monitoring & Reporting Console, the Summary pane (under Monitoring) appears by default.
From this console, administrators can monitor and report on system activity:
The following topics are provided: