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The company logo is the most common change to the application portal. The logo can be changed at any time but is most often done at initial startup.

To change the logo in the application portal

  1. From the IT Home Page, select Virtual Chat > Administration Console.
  2. Select Self Service Portal > Configuration.
  3. Select the Application Portal - Interface entry from the list.
  4. Click Modify.
    The corresponding XML section appears in the editor.  

  5. In the <logo> tag, type the name of the logo you want to use in your portal interface.
    The logo file must be placed in the resources folder located at <Tomcat_installation_directory>/webapps/eschat/resources.
  6. In the <logohtml> tag, type the text that a user sees when hovering over the image in the browser.
  7. Click Save.