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    System administrators can change the standard customer greeting, as part of customizing the Self Service Portal. The customer greeting can be in any of the locales selected while installing BMC Virtual Chat. For details about selecting locales, see Language information.

    Note

    This feature works with the URL http://<MidTierServerName>:<portNumber>/eschat/ in BMC Virtual Chat version 9.1 and later.

    To change the initial customer greeting

    1. Log in to the Virtual Chat Administration Console. 
    2. Go to Self Service Portal Configuration.
    3. To see the list of locales, from XML Section list, select Interfaces
    4. Select the Interfaces-<locale> for which you want to change the initial customer greeting, and click Modify.
      For example Interfaces-English.
    5. Change the following values in Configuration.

       "msg_greeting": "I’m %BOT%, I’ve been designed to make your time on our site as fast and efficient as possible. ",
          "msg_greetingNoTopics": "Just type in a question, keyword or phrase below and I’ll take you to the information you’re looking for.",
          "msg_greetingNoVA": "Welcome to Support Chat. Please enter a question and a chat technician will soon be with you.",
          "msg_greetingTopics": "Select a topic, then just type in a question, keyword or phrase below and I’ll take you to the information you`re looking for.",

      where, 

      Tag nameDescription
      "msg_greeting"
      First greeting when a self-service user logs in the Self Service Portal.
      "msg_greetingNoTopics"
      First greeting when topics are not configured in BMC Virtual Chat.For more information about configuring topics, see Setting up support queues.
      "msg_greetingNoVA"
      First greeting when BMC Virtual Chat is configured to launch directly with a live agent.
      "msg_greetingTopics"
      First greeting when topics are configured in BMC Virtual Chat. For more information about configuring topics, see Setting up support queues.

    6. Click Save.
    7. On Virtual Chat Administration Console, click Refresh Servlets.

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    7 Comments

    1. This feature works with http://midTierServerName:portNumber/eschat/arhome.html but not with

       http://midTierServerName:portNumber/eschat/ available with 8.1.02 and later.


      HOW to DO this in 9.1 ? with Self Service link-http://midTierServerName:portNumber/eschat/ 

      1. HI Rahul,

        Let me check with the R & D team and get back to you.

        Thanks, 

        Aaditi

    2. Hello Rahul, 

      I have updated the topic with details about changing the initial customer greeting in BMC Virtual Chat 9.1 and later versions.

       

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