The BMC Virtual Agent application is a BMC Remedy application, packaged as a definition (DEF) file and imported to the BMC Remedy AR System server by using the BMC Remedy Developer Studio tool. Any supported BMC Remedy AR System server can be used to host BMC Virtual Agent. For information about the system requirements for BMC Remedy AR System, see System requirements in the BMC Remedy AR System documentation.
To view compatibility information for BMC Virtual Agent, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.
BMC Virtual Agent also has the following requirements:
The BMC Virtual Agent installation requires a minimum of 1 GB of free temporary disk space. To verify your available space on Microsoft Windows, use Windows Explorer to check the hard disk space.
Port 6225 must be open in both directions between the BMC AR System and Mid Tier servers in order for BMC Virtual Agent to communicate with the Chat Notification Servlet (CNS). The CNS, which runs on Apache Tomcat, listens for a socket connection on port 6225. The BMC Remedy AR System server acts like a client via one of the BMC Virtual Agent Java plug-ins and initiates one (or more) connections to the CNS on that port. Updates to chats are sent to the CNS via this socket connection.
In a load-balanced configuration, each ESChat servlet talks to the CNS on its local system. Each CNS must also create a connection to each of the other CNS servlets on port 6225 to synchronize typing notifications. For information about configuring for a load-balanced environment, see Setting load-balancing requirements.
Compatibility matrices, which identify the hardware and software requirements for installing BMC applications, are available on the BMC Customer Support website at http://www.bmc.com/support.
To support chats with double-byte languages, such as Korean, Japanese, and Simplified Chinese, you must install BMC Remedy AR System with Unicode support. For more information about Unicode support, see Unicode support and Unicode compatibility considerations in the BMC Remedy AR System online documentation.
To ensure that the file transfer feature of BMC Virtual Chat works in a load-balanced environment, all Apache Tomcat instances on BMC Remedy Mid-Tier servers must be installed in the same location.
Example: D:\Apache Software Foundation\Tomcat7.0