You can set your language preferences in the Settings area of the portal.
To set language preferences
Open the Settings view.
8.1.02 and later — Click Settings.
8.1.01 and earlier — At the bottom of the portal window, click the Settings link.
The Settings area opens on the right side of the portal.
- To change the language of the questions and messages that you send to the virtual or live agent, select the appropriate language from the Send Message In list.
- To change the language of the messages that are sent by the virtual or live agent, select the appropriate language from the Receive Message In list.
Save your changes:
In 8.1.02 and later, click Apply.
In 8.1.01 and earlier, click the red X to close the Settings area.