This section provides information about what is new or changed in this space, including urgent issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.

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Date

Title

Summary

November 7, 20148.1.02.001: Patch 1 for 8.1.02Corrects defects with the new Self Service Portal UI, Support Agent Console, Chat Alerts, BMC Knowledge Management integration. It also includes the Logs Collector, a utility that gathers  log files, configuration files, and environment information to send to Support.
August 28, 2014Service Pack 2: 8.1.02

Enhancements available in this release:

  • A new Self Service Portal with an updated look that is easier for your clients to use
  • Chat acceptance and availability enhancements that include requests for a live agent are automatically assigned to any agent with an available chat session, automatically setting support agent sessions to Unavailable after agents click Close, and an alert window that displays when an agent has been inactive in a chat.
  • Other enhancements to Self Service Portal, Support Agent Console, plugins, servlets, and workflows.
March 28, 20148.1.01.001: Patch 1 for 8.1.01Corrects defects installation, integrations, Support Agent Console, Self Service Portal, and BMC Virtual Agent reporting.
February 18, 2014Fixed installation and upgrade documentationCorrected and added installation and upgrade documentation for 8.1.01.
November 19, 20138.1.01: Service Pack 1

Enhancements available in this release:

  • Improved, easier to use installation and upgrade.
  • Localized versions of the Self Service Portal and Support Agent Console.
  • License reports for BMC Virtual Agent.
  • Integration with the RightAnswers knowledge management system.
  • Diagnostics for the ESChat and CNS servlets.
October 21, 2013

Added Incident lifecycle animated video

New video demonstrating BMC Virtual Agent in the lifecycle of incident requests
August 27, 2013

Removed My Collaboration Portal information

Removed the My Collaboration Portal documentation
April 23, 2013

Added integration information

New procedures for integrating BMC Virtual Agent with BMC Knowledge Management and BMC Atrium Single Sign-On.
March 19, 20138.1.00 enhancements

Enhancements available in this release:

  • New automated installer
  • Improved integration with BMC Service Request Management
  • IPv6 compliance
  • Improved reporting with four new reports
  • Multiple interface enhancements to make BMC Virtual Agent easier to use

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