This section provides information about what is new or changed in this space, including urgent issues, documentation updates, maintenance releases, service packs, and patches. It also provides license entitlement information for the release.
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Date | Title | Summary |
---|---|---|
November 7, 2014 | 8.1.02.001: Patch 1 for 8.1.02 | Corrects defects with the new Self Service Portal UI, Support Agent Console, Chat Alerts, BMC Knowledge Management integration. It also includes the Logs Collector, a utility that gathers log files, configuration files, and environment information to send to Support. |
August 28, 2014 | Service Pack 2: 8.1.02 | Enhancements available in this release:
|
March 28, 2014 | 8.1.01.001: Patch 1 for 8.1.01 | Corrects defects installation, integrations, Support Agent Console, Self Service Portal, and BMC Virtual Agent reporting. |
February 18, 2014 | Fixed installation and upgrade documentation | Corrected and added installation and upgrade documentation for 8.1.01. |
November 19, 2013 | 8.1.01: Service Pack 1 | Enhancements available in this release:
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October 21, 2013 | New video demonstrating BMC Virtual Agent in the lifecycle of incident requests | |
August 27, 2013 | Removed the My Collaboration Portal documentation | |
April 23, 2013 | New procedures for integrating BMC Virtual Agent with BMC Knowledge Management and BMC Atrium Single Sign-On. | |
March 19, 2013 | 8.1.00 enhancements | Enhancements available in this release:
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