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This animated video shows you how BMC Virtual Agent and various IT service management departments work together to support the customer.

The content of the animation can be used by a wide range of people, including: 

  • Anyone who is new to IT service management concepts or to BMC products 
  • Experienced IT service management customers — To better understand what happens with an incident request behind the scenes at a service desk 
  • Junior help desk analysts — To learn about the lifecycle of a service request and IT service management back-office operations

The story

Joe is drafting an important presentation for the director of his department. He needs to know how a feature of the application he is using works. Follow Joe and his question on their journey through the IT service management system. 

 

 

4 Comments

  1.  
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  2. video not available (sad)

    1. Hi Govind, I'm sorry that you were not able to view the video. Can you be a little bit more specific about the circumstances so that I can try to help you to watch it? What browser were you using, what exactly happened when you tried to view it ... and so on. Currently, I can see the video, so there must be a problem with the delivery mechanism.