This animated video shows you how BMC Virtual Agent and various IT service management departments work together to support the customer.
The content of the animation can be used by a wide range of people, including:
- Anyone who is new to IT service management concepts or to BMC products
- Experienced IT service management customers — To better understand what happens with an incident request behind the scenes at a service desk
- Junior help desk analysts — To learn about the lifecycle of a service request and IT service management back-office operations
The story
Joe is drafting an important presentation for the director of his department. He needs to know how a feature of the application he is using works. Follow Joe and his question on their journey through the IT service management system.
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks
4 Comments
Victoria Dunn
Bruce Cane
Govind M
video not available
Bruce Cane
Hi Govind, I'm sorry that you were not able to view the video. Can you be a little bit more specific about the circumstances so that I can try to help you to watch it? What browser were you using, what exactly happened when you tried to view it ... and so on. Currently, I can see the video, so there must be a problem with the delivery mechanism.