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The Virtual Agent application is distributed as a definition file for BMC Remedy AR System. Import this file by using BMC Remedy Developer Studio.

To import the Virtual Agent application

  1. Log on to BMC Remedy Developer Studio.
  2. Select File > Import.
  3. In the Import window, select Application.


    This file is imported as an application, not a definition.

  4. Navigate to the BMCChat_81.def file (from the installation package), and click Next.
  5. Select the Virtual Agent application from the list.
  6. Select the following options and click Import:
    • Replace Objects on Destination Server
    • Delete Excess Fields
    • Delete Excess Views
    • Handle Conflicting Types: Replace with New Type

      The import process can take 5 to 30 minutes (or longer) to complete. The import time depends on your configuration.
  7. Review the Error/Warning log. Verify the only messages you see are about a character set warning.


    After the application has been installed, updates do not overwrite your existing configuration data.

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  1. Point number 4 says Navigate to the BMCChat_80.def file (from the installation package), and click Next,

    However the Manual Upgrade of 8.1.01 step brings to this page for importing the workflow in this case  its not the BMCChat_80.def however its the latest 81 def file that has to be imported, this is confusing most of our users.