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System administrators can change the standard customer greeting in an ES_Chat:DVVFFormatString form called Self Service.

Note

This feature works with http://midTierServerName:portNumber/eschat/arhome.html but not with http://midTierServerName:portNumber/eschat/ available with 8.1.02 and later.

To change the initial customer greeting

  1. In the Default Display Message section of the form, change the text of the initial greeting.

  2. Save your changes.
  3. Restart Apache Tomcat for your changes to take effect.

 

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