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You can use this procedure to install the Presentation Server with the installation wizard, or perform a silent installation.

The following topics are included:

Before you begin

Complete the following items:

To install the Presentation Server

On the system where you want to install the Presentation Server, complete the following procedure:

  1. Launch the installation wizard:
    • Windows

      Navigate to Windows\Disk1 and double-click setup.exe.

    • Linux
      1. Ensure that you have set the DISPLAY environment variable.
      2. Navigate to TrueSightServer/Disk1 and run ./setup.bin.
  2. In the Welcome page, click Next.
  3. On the License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and then click Next.
    If you do not agree to the terms of the license agreement, the installation process will not continue.
  4. On the Directory Selection page, the system displays the available space on the current drive and the amount of space required. The Destination Directory box displays the default path for the installation directory. Click Browse to select a directory, and then click Next.
    The path for the installation directory cannot exceed 125 characters, and the directory must be empty.

    Ensure that the directory is empty

    • Windows

      Default directory: C:\Program Files\BMC Software\TrueSightPServer

    • Linux

      Default directory: /opt/bmc/TrueSightPServer


    On Linux computers, BMC recommends using the default installation directory to avoid issues related to permissions and access.

  5. Click Next to continue with the installation.
    The host's Fully Qualified Domain Name (FQDN) is detected by the installer. You can enter an alternative, local FQDN, but this field cannot be empty to continue with the installation. Other TrueSight components use the FQDN to connect with the Presentation Server. 
  6. For the Presentation Server High Availability (HA) option, select Enabled to enter the required details. Otherwise, select Disabled and click Next.

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  7. If you enabled the High Availability option, you must also select to use the Primary Server or upload a configuration for the Secondary Server. Then, Click Next.
    Information about the Primary Server configuration details are in the installation worksheet.


    If you do not use the default High Availability port numbers, only use port numbers between 1024 and 65535.

    Any event raised in the Presentation Server is set in the Primary Server. The Secondary Server maintains a constantly updated cache memory of the Presentation Server activity.

  8. For the TrueSight Presentation Server Port Settings, use the default settings for the Tomcat, Elasticsearch, and Cell Gateway ports and then click Next.
    You can enter different port settings but confirm that the new ports are available. 


    • For Windows systems, if you do not use the default port numbers, only use port numbers between 1 and 65535.
    • For Linux systems, if you do not use the default port numbers, only use port numbers between 1024 and 65535.
  9. For the database installation credentials, enter the user name and password for the PostgreSQL database that is created during the Presentation Server installation, and then click Next.


    • The database user name and password cannot exceed 30 characters.
    • For Windows systems, if you do not use the default database port number, only use port numbers between 1 and 65535.
    • For Linux systems, if you do not use the default database port number, only use port numbers between 1024 and 65535.
    • The database user name and password are stored in installationDirectory/conf/secure/dbvault.ks.  The username is not encrypted. The password in encrypted using a proprietary hashing algorithm.
  10. For the BMC Atrium Single Sign-On (SSO) Server Settings, enter the following details for the Atrium Single Sign-On server and then click Next

    • Enter the Fully Qualified Domain Name (FQDN) of the Atrium Single Sign-On server installed on the system.
    • Use the port number of the Atrium Single Sign-On server installed on the system. The default port number is 8443.
    • Enter the Atrium Single Sign-On server super user password. The Single Sign-On super user name is amadmin.
  11. Review the installation details.

    • If any of the details need to be changed, click Previous to view previous screens and change the relevant details.
    • If the details are correct, click Install.

  12. (Optional) On the Installation Summary page, you can click View Log to view the installation logs, or go to

    • Windows

      Default directory: C:\Users\<user>\AppData\Local\Temp\truesightpserver_install_log.txt

    • Linux

      Default directory: /tmp/truesightpserver_install_log.txt.

  13. Click Done to exit the installation wizard.


If the installation fails, you must uninstall what has already been installed before rerunning the installation wizard. For more information about the uninstall process, see Performing the Presentation Server uninstallation.

Post-installation tasks

Perform the following tasks after installing the Presentation Server:

  • If you want to install the Integration Service and administrator console software using Central Monitoring Administration, after  downloading the Infrastructure Management installer files from EPD Open link , manually copy the TSIMAdmin and the TSIMAgent folders from the installationDirectory\os directory in Infrastructure Management to the installationDirectory\BMCSoftware\TrueSightPServer\truesightpserver\modules\cma\download\<os_agent> directory in Operations Management. Otherwise, the installation files will not be visible in Central Monitoring Administration.
  • If you are upgrading from BMC TrueSight Infrastructure Management to BMC TrueSight Presentation Server, you must import or copy the Central Monitoring Administration repository. This repository is the same for both Infrastructure Management 9.6 or 9.5 and the Presentation Server.
  • After you install the basic components of the Operations Management system, you must identify data providers as components in the Presentation Server. This connection enables the Presentation Server to receive data from its component parts. You can connect components as you add them, or when you finish adding all components.
  • Role-based user access to the features and components that comprise the BMC TrueSight Operations Management is enabled by persona-based authorization profiles. Each authorization profile is associated with one or more BMC Atrium Single Sign-On (SSO) Server realms and comprises user groups, roles and permissions, and objects. These authorization profiles determine the features and objects that users can access and monitor. You can use the default authorization profiles as is, or you can modify their attributes. If necessary, you can also create authorization profiles.

Related topic

Verifying the Presentation Server installation and operation 

Performing the TrueSight Presentation Server uninstallation