This section lists how to troubleshoot issues that may arise in the operator console.

Events are not visible in the Infrastructure Management operator console

Events are not visible in the event list on the Infrastructure Management operator console.

Solution

If you modify the structure of an event class on a cell (add a slot to an existing class or add a new class), you must restart TrueSight Infrastructure Management server for the events to be visible on the Infrastructure Management operator console. You can restart TrueSight Infrastructure Management server by running the pw system start command. See How event classes are structured.

Access to the Groups view is blocked

With the Java Runtime Environment 7 update 51, newer self-signed applets are blocked by default and cannot be accessed by a Web browser. Because of this, access to the Groups view in the Infrastructure Management operator console may be blocked.

Workaround

  1. Execute the C:\Program Files (x86)\Java\jre7\bin\javacpl.exe command.
  2. Click the Security tab.
  3. Add the main URL to the exception list by editing the Exception list as follows: http://<hostname>/
  4. Confirm the settings, close the browser and reopen it.

Some events are not localized in the Infrastructure Management operator console

Some events in the Infrastructure Management operator console may not be localized even though the locale and LANG environment variable are set to be non-English.

Workaround

Without restarting the server on which Infrastructure Management is installed, run the pw system start command to restart Infrastructure Management.

The Abnormality Grid view does not display

Sometimes, because of some database activities that are in progress, the Abnormality Grid view does not open and displays an internal error.

Workaround

Close the page and try opening it after some time.

 

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