When you install the BMC CMDB Extensions, the following BMC software is installed:
If you are integrating Infrastructure Management with Atrium CMDB, you mustand components before you configure the TrueSight Infrastructure Management Server to integrate with the CMDB.
Install BMC CMDB Extensions on the same computer where Atrium CMDB is installed. In a server group environment, install BMC CMDB Extensions on all the servers in the server group. In the primary node, install the binaries and the workflow; in all other nodes, install only the binaries. Ensure that all servers are added to the group list. For more information about the server group environment, see the online documentation of BMC Remedy Action Request System.
See System requirements and product compatibility for the minimum supported configuration requirements, and supported versions.
Prerequisites to using BMC CMDB extensions:
This topic provides the following information about installing BMC CMDB Extensions:
Server-Plugin-Default-Timeoutto 600 seconds and enable unqualified search in the Server Information page of AR Server.
Ensure that you have installed the following applications on the BMC Remedy Action Request System server:
For information about installing Atrium CMDB, see the online documentation of BMC Atrium Core.
BMC Remedy Incident Management
For information about installing BMC Remedy Incident Management, see the online documentation of BMC Remedy IT Service Management.
For a successful installation, ensure that your system has a minimum of 3 GB of free memory. If this requirement is not met, importing workflows to BMC Atrium CMDB may fail.
On the BMC Remedy AR System Server/Atrium CMDB User Inputs page, provide the following details, and click Next.
AR System Server Administrator Name
Administrator user name to access BMC Remedy Action Request System
AR System Server Administrator Password
Password for the specified user name
AR System Server TCP Port
Port number of the server on which BMC Remedy Action Request System is running. If the server is using a portmapper, then the default port number is 0.
AR System Server Name Alias
Host name of BMC Remedy Action Request System or BMC Atrium CMDB
On the Notification Service Plugin User Inputs page, enter the port number on which the Notification Service is listening for incoming connections of clients (for example, Publishing Server) that subscribe for notifications. The default port number is 1840.
This port is different from the AR Server port. Configure your firewall to allow this port so that Publishing Server can connect to it.
On the Installation Preview page, click Install. The installer displays the progress of the installation.
Apply executable rights to all the installation files by running the following command:
chmod -R 755 installationDirectoryFolderName
installationDirectoryFolderName is the name of the folder that contains all the installation files.
chmod -R 755 Disk1
When integrating with an Action Request Server Group, you must install the BMC CMDB Extensions on: