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    BMC TrueSight Infrastructure Management 10.0

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    This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

    This topic describes how to configure the Service Desk Integration Gateway (SDIG) on a Windows cluster for failover.

    To configure the SDIG cluster resource

    Windows 2012:

    1. Disable the BMC TrueSight Infrastructure Management IBRSD Windows service for both nodes.
    2. Navigate to the <installation directory>\TrueSight\pw\scripts folder. 
    3. Save a copy of the file GenericService.ps1 as GenericService_SDIG.ps1.
    4. Edit the GenericService_SDIG.ps1 file to make the following changes:
      1. Delete the line (Get-ClusterResource "PnService").Description = $PnServerPath.
      2. Replace all occurrences of PnService with SDIGService.
      3. Replace all occurrences of ProNetServer with SDIG.
      4. Save changes to the file.
    5. Run GenericService_SDIG.ps1 using Windows PowerShell to create the SDIG cluster resource.
    6. Configure dependencies for the SDIG cluster resource.

    Windows 2008:

    1. Disable the BMC TrueSight Infrastructure Management IBRSD Windows service for both nodes.
    2. Navigate to the <installation directory>\TrueSight\pw\scripts folder. 
    3. Save a copy of the file GenericService.bat as GenericService_SDIG.bat.
    4. Edit the GenericService_SDIG.bat file to make the following changes:
      1. Delete the line call cluster "%ClusterName%" res "PnService" /PROP Description=%PnServerPath%.
      2. Replace all occurrences of PnService with SDIGService.
      3. Replace all occurrences of ProNetServer with SDIG.
      4. Save changes to the file.
    5. Run GenericService_SDIG.bat from the command prompt to create the SDIG cluster resource.
    6. Configure dependencies for the SDIG cluster resource.

    To configure dependencies for the SDIG cluster resource 

    1. Stop the BMC Infrastructure Management Server using the pw system stop command.
    2. Go to Start > All Programs > Administrative Tools > Failover Cluster Manager and click on the cluster name.
    3. Scroll down to the Cluster Core Resources section, right-click SDIGService, and click Properties. 
    4. In the SDIG Properties dialog box, click the Dependencies tab.
    5. Click Insert to add a resource.
    6. From the Resource list, select a cluster name and click Insert.
    7. Select the cluster resource with the ‘AND’ option. Similarly, add all the resources (Name, IP address, and Disk).
    8. Click Apply and then OK.
    9. Restart the BMC Infrastructure Management Server using the pw system start command.
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