BMC Atrium Single Sign-On is an authentication system that supports many authentication protocols and provides single sign-on and single sign-off for users of BMC Software products. Before you proceed with installing and configuring BMC Atrium Single Sign-On, you must review the system requirements, supported configurations, and compatibility with other BMC products.

Tip

You can also verify the system requirements and supported platforms by using the BMC Solution and Product Availability and Compatibility Utility. For more information, see Checking the compatibility matrix for system requirements and supported configurations.

The following topics are provided:

Limitation

You cannot deploy BMC Atrium Single Sign-On on a Network File System (NFS) system.

Access and permissions

  • If you are anonrootruntime user of the BMC Atrium Single Sign-On web container instance, you must be able to write to your own home directory.
  • (Microsoft Windows) You must have administrator privileges.
  • (UNIX) You can be any user. However, root privileges are required to set up auto-startup of the services.
  • (LINUX and Oracle Solaris) The $TMP directory must have execute permissions for running the BMC Atrium Single Sign-On installer. You can assign the execute permissions by removing the noexec attribute from the /tmp line in the /etc/fstab file. For example,

    UUID=0aef28b9-3d11-4ab4-a0d4-d53d7b4d3aa4 /tmp                    ext4    defaults,noexec        1 2

    Remove the noexec attribute from the line and save the file.

    UUID=0aef28b9-3d11-4ab4-a0d4-d53d7b4d3aa4 /tmp                    ext4    defaults        1 2

    For more information see,Installation failure due to insufficient execute permissions.

Supported hardware platforms and operating systems

The BMC Atrium Single Sign-On server supports the following operating systems and platforms. The server supports the listed version and later versions of vendor products.

Note

  • The disk space for all operating systems must be 1024 MB.
  • If you are installing BMC Atrium Single Sign-On on an external Tomcat server, 2048 MB of RAM is required.
  • An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the BMC Atrium Single Sign-On server.
PlatformVendor products
32-bit or 64-bit x86 compatible PC
  • Windows Server 2012 (only from BMC Atrium Single Sign-On 9.0.00 Patch 1 (9.0.00.01))
  • Windows Server 2003
  • Windows Server 2008 R2, supported from BMC Atrium Single Sign-On 8.1 Patch 3 for the following editions:
    • Standard
    • Enterprise
    • Datacenter 32-bit or 64-bit
Oracle SPARCSolaris 10 (64-bit only)
64-bit x86 compatible PCRed Hat Enterprise Linux 5, 6, 7 (64-bit only, for Server Editions)

Sizing Information

ParameterSmall environmentMedium environmentLarge environment
CPU2 CPU4 CPU4 CPU
RAM4 GB4 GB8 GB
Storage configuration100 GB100 GB100 GB

Supported browsers

  • Microsoft Internet Explorer 10 (support for older versions: 8 and 9)
  • Mozilla Firefox 21 (support for older version: 3.5)
  • Google Chrome 38

Supported web or application servers

The Tomcat 6.x and later web/application server and servlet engine are supported on all operating systems and platforms supported by BMC as defined in the Supported hardware platforms and operating systems section.

 

Firewalls

The ports that you selected when you installed the BMC Atrium Single Sign-On server must be accessible from the clients that are authenticated through the server. Configure the firewalls to allow access to the HTTPS port used for authentication, as well as the LDAP and Apache MQ ports in the nodes of a cluster.

Java support

BMC Atrium Single Sign-On requires at least Java 6.0 or later.Supportedvendor is:

Operating systemVendorMinimum recommended versions
Windows, Solaris, Linux (Red Hat)Oracle

Java SE 6 - 1.6.0_28 (32-bit or 64-bit)

Java SE 7 - 1.7.0_17 (32-bit or 64-bit)

Java SE 8 - 1.8.0_66 (32-bit or 64-bit)

Note

Oracle refers to Java 1.6 as “6.0”. For more details, see Java SE Naming and Versions.

 

Supported platforms for BMC Atrium Single Sign-On agents

Atrium Single Sign-On supports Atrium Single Sign-On agents running on the following operating systems versions or later versions.

Operating Systems - Best performance

  • Windows Server 2008, 2012
  • Solaris 10
  • Red Hat Enterprise Linux 6

Other Operating Systems

  • Windows Server 2003
  • Red Hat Enterprise Linux 5.5
  • HP-UX 11iv2
  • Novell SUSE Linux 10 

Entropy level requirements

If you are installing BMC Atrium Single Sign-On on Red Hat Enterprise Linux computers, the entropy level on the server must be at least 3000. Otherwise, you might experience installation issues. If an installation or silent installation aborts suddenly, finishes veryquickly,or takes a long time to complete, the computer might be experiencing low entropy issues. To avoid these issues, perform the following tasks:

  • Verify the level of entropy in the entropy_avail file at the following location: cat /proc/sys/kernel/random/entropy_avail
  • If the level of entropy is less than 3000, run the following commands as root user or restart your computer. Running the command is the preferred option as it helps in maintaining the entropy level after installation. If your server has a low entropy level, you should configure your server to run the following commands while starting up your server.

    rngd
    yum install rng-tools
    echo 'EXTRAOPTIONS="-i -o /dev/random -r /dev/urandom -t 10 -W 2048"' >>/etc/sysconfig/rngd
    chkconfig rngd on
    service rngd restart

You must also ensure that the "rngd" process is running.


Authentication support

Supported technologies

  • LDAPv3, Active Directory
  • SAMLv2

    Fully supported Identity Providers:
    Active Directory Federation Services (ADFS), Ping Federate, Shiboleth, BMC Atrium SSO, OpenSSO/OpenAM

  • Certificates (CAC)
  • RSA SecurID Authentication Engine 5.x, 6.x, and 7.x
  • BMC Remedy AR System 8.1.x, 7.6.04
  • Kerberos v5

Examples of authentication chains 

  • Kerberos + Kerberos
  • LDAP + AR, AR + LDAP, LDAP + LDAP
  • AR+ LDAP + LDAP
  • Kerberos + AR + LDAP
  • SecurID + LDAP
  • CAC + LDAP

Related Topic

Container types, containers, and agents

 

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41 Comments

  1.  

  2. Is either the 9.0 or 8.1 version of Atrium SSO compatible with Windows Server 2012?

    1. Hi Shayne,

      Thank you for your comment. I will check with the technical team and then keep you informed.

      Regards,

      Kamal

    2. Hi Shayne,

      Starting from BMC Atrium Single Sign-On 9.0.00 Patch 1 (9.0.00.01), we support Windows Server 2012.

      Regards,

      Kamal

  3. Thank you Kamalakannan,

    Could you also verify if Atrium SS0 9.0.00 Patch 1 will work with the AR System Server 8.1.02?  I am having a hard time finding this information.

    Thank you for your time and assistance,
    Shayne

    1. Hi Shayne,

      Thank you for your comment. I will check with the technical team and then keep you informed.

      Regards,

      Kamal

    2. Hi Shayne,

      Thank you for your comment.

      BMC Atrium Single Sign-On 9.0.00 Patch 1 does support AR System Server 8.1.02. The details are in this same page under Authentication Support -> Supported Technologies, wherein BMC Remedy AR System 8.1 is listed. This means support to 8.1.02 too.

      Regards,

      Kamal

  4. Good morning Kamalakannan,

    Thank you for find out this information for me.  I really appreciate it!

    Have a great day!
    Shayne

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  7. Hello,

    Could you check that IBM AIX 5L 5.3 is still supported?

    Thanks

    1. Hi Lubos,

      Thank you for your comment. I will check with the concerned SME and keep you informed.

      Regards,

      Kamal

    2. Hi Lubos,

      Thank you for your comment. We no longer support IBM AIX 5L 5.3.

      Regards,

      Kamal

  8. Hi Lubos,

    BMC Atrium Single Sign-On supports only Tomcat. Websphere is not supported.

    Regards,

    Kamal

      1. Hi Lubos,

        The topic referred by you relates to web agents which reside on Mid Tier. And Mid Tier supports Websphere. The below topic provides information on a related subject:

        Integrating BMC Atrium Single Sign-On with Mid Tier deployed on Websphere

        Hence to reiterate, BMC Atrium Single Sign-On cannot be deployed on Websphere.

        Regards,

        Kamal

        1. I was talking about webagents in previous post, but it dissapears. Thanks.

  9. Hi Lubos,

    Ok. Fine.

    Regards,
    Kamal

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  15. Hello,
    Does Atrium SSO 9.0 support Windows Server 2012 R2?
    Regards,

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      @

       

  17. We're planning a new Atrium SSO implementation. Have you planned supporting Oracle Linux 6.5 or higher? The SSO compatibility matrix is confusing as it includes quite old OS versions which are not even (extended) supported by the OS manufactures now.

  18. Hello, anyone  know if Atrium SS0 9.1.01 will work with the AR System Server 9.1?

    1. Hi Paolo Quaranta,

      Atrium SSO does not have any 9.1.01 version as the development stopped at 9.0. Atrium SSO 9.0 has only two patch versions, patch 1 and patch 2. We encourage the customers to move to a similar new product, Remedy SSO, which was introduced from AR System version 9.0.01. Hence, the later versions of AR system 9.0.1 do not support Atrium SSO.

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