BMC Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

For information about the latest release, see Smart IT 1.3.01 enhancements.

Release notes and notices
updated 29 Aug

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Note

This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.0.01, review the release notes for versions 1.0.01, 1.1, and 1.2.

Date

Title

Summary

August 29, 2016ITSM notifications overwritten during Smart IT upgradeProvides a workaround for an issue where ITSM notifications are overwritten during a Smart IT upgrade.
December 17, 2015

 

1.3.01 enhancements

Enhancements available in this release:

  • Functionality to support Knowledge-Centered Support (KCS) framework
  • Support for BMC Remedy ITSM 9.1 enhancements
  • Upgrade directly to Smart IT 1.3.01 from version 1.2.00
  • User experience enhancements
  • Accessibility enhancement
  • Support for Microsoft Edge browser
December 14, 2015Product announcementsProvides a statement of direction regarding end of support for using Elasticsearch with Smart IT and BMC MyIT
December 8, 2015Security vulnerabilities when using Elasticsearch with MongoDBProvides guidance about how to remediate two security vulnerabilities in Elasticsearch.
August 20, 20151.3.00 enhancements

Enhancements available in this release:

  • Screen configuration enhancements
  • Enhanced integration with BMC MyIT crowdsourced assets
  • More filtering options in the consoles
  • More options for displaying and sorting tickets
  • New capability for creating related tickets
  • Work order and incident enhancements
  • Change Management enhancements
  • Knowledge Management enhancements
  • Administration console enhancements

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

The BMC Online Technical Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

Planning
 

Performance and system requirements.

Installing
 

Information about installation and configuration of the product, migration of data, and deployment.

Upgrading
 

Upgrade process.

Troubleshooting
 

Issues resolution, logs, and contacting Support.

Using
 

Interface descriptions, using the product.

Administering
 

Information about adding custom fields and actions, and setting up Smart Reporting.

FAQs and additional resources
This topic provides information that supplements the BMC Remedy with Smart IT documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedy with Smart IT.

 

 Is Smart IT the same as MyIT?

You can find the answer to this question and a general overview of Smart IT in Getting started.

 How do I create a basic incident or work order in Smart IT?
 How do I create a knowledge article in Smart IT?
 How do I find a list of tickets or knowledge articles assigned to me or my team in Smart IT?
 Where can I find documentation for Smart IT in PDF format?

The PDF for the latest Smart IT version is located with other pre-made PDFs in the BMC Remedy IT Service Management Suite documentation.

 I’d like a PDF of just selected information. How can I get that?

The BMC Online Technical Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

XML and HTML exports

If you require an export in XML or HTML format, contact us.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedy with Smart IT documentation that you might find helpful:

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5 Comments

  1.  

  2.  

  3. is there a PDF option here as available for other product lines?

    1. Hi Carey,

      Thanks for your question. PDFs are now available from this link.

      Regards,

      Cathy

  4. Great. Thanks for super fast response.

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