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Release notes and notices
updated 08 Dec

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches. 

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Note

This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.0.01, review the release notes for versions 1.0.01, 1.1, and 1.2.

Date

Title

Summary

December 8, 2015Security vulnerabilities when using Elasticsearch with MongoDBProvides guidance about how to remediate two security vulnerabilities in Elasticsearch.
October 28, 2015Configuring security options for Smart ITDescribes security options you should set for attachments and Openfire chat.
September 29, 20151.2.00.001: Patch 1Performance fixes and other corrected issues.
September 29, 2015Smart IT 1.2 performanceAdded performance information for Smart IT 1.2.
August 20, 20151.2.00 enhancements

Enhancements available in this release:

  • Screen configuration enhancements
  • Enhanced integration with BMC MyIT crowdsourced assets
  • More filtering options in the consoles
  • More options for displaying and sorting tickets
  • New capability for creating related tickets
  • Work order and incident enhancements
  • Change Management enhancements
  • Knowledge Management enhancements
  • Administration console enhancements

Tip

Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

 Click here to see the steps.

From the Tools menu in the upper-right, select:

  • Export to Word to export the current page to Word format
  • Export to PDF to export the current page to PDF format
  • Export branch to PDF to export the current page and its child pages to PDF format

    PDF export


Planning
 

Performance, permissions, and system requirements.

Installing
 

Information about installation and configuration of the product, migration of data, and deployment.

Upgrading
 

Upgrade process.

Troubleshooting
 

Issues resolution, logs, and contacting Support.

Using
 

Interface descriptions, using the product.

Administering
 

Information about adding custom fields and actions, and setting up Smart Reporting.

FAQs and additional resources
This topic provides information that supplements the BMC Remedy with Smart IT documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedy with Smart IT.

 

 Is Smart IT the same as MyIT?

You can find the answer to this question and a general overview of Smart IT in Getting started.

 How do I create a basic incident or work order in Smart IT?
 How do I create a knowledge article in Smart IT?
 How do I find a list of tickets or knowledge articles assigned to me or my team in Smart IT?
 Where can I find documentation for Smart IT in PDF format?

The PDF for the latest Smart IT version is located with other pre-made PDFs in the BMC Remedy IT Service Management Suite documentation.

 I’d like a PDF of just selected information. How can I get that?

From the Tools menu in the upper-right, select:

  • Export to Word to export the current page to Word format
  • Export to PDF to export the current page to PDF format
  • Export branch to PDF to export the current page and its child pages to PDF format

    PDF export


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedy with Smart IT documentation that you might find helpful:

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