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To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

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BMC's OnDemand services support a rich set of browsers and devices to enable flexible access to the applications.

The service currently supports the following browser versions:

  • Mozilla Firefox 42.0 and later (with Microsoft Windows 7 and later)
  • Microsoft Internet Explorer 11.0 and later (with Microsoft Windows 7 and later)
  • Microsoft Edge (with Microsoft Windows 10 and later) 
  • Apple Safari 6.3 and later (with Macintosh OS X 10.5)
  • Google Chrome 46.0 and later (with Microsoft Windows 7 and later)

The service currently supports the following mobile devices for BMC Digital Workplace Basic and Advanced, and BMC Remedy with Smart IT:

  • iOS 9.x and 10.x (iPhone, iPad)
  • Android 4.4 and later (Android devices)

For version compatibility details, see the Compatibility matrix.

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  5. Is Edge Supported on Remedy 9.1.4?

  6. Yes. If you go to the Solution and Product Availability and Compatibility space (https://customerapps.bmc.com/spac/o/welcome.html) and select the BMC Product and Version menu, then select Remedy AR System Server v 9.1.4 in the drop down menus, and then select Web Browser and you will see it.