Maintenance outage for upgrade on Sunday, September 22

This site,, will be inaccessible for two hours starting at 8 AM CDT, Sunday, September 22, for a platform upgrade.

    Page tree


    To view the latest information for BMC Helix services and policies, go to BMC Helix Subscriber Information.

    Skip to end of metadata
    Go to start of metadata

    Enabled and used by default, the standard AR authentication method for BMC Remedy ITSM (including Digital Workplace and Smart IT), BMC Analytics for BSM, and HR Case Management prompts for credentials (user ID and password) and matches these to the values stored in the BMC Remedy AR System database.


    Although these applications prompt for the credentials in a logon form, the actual authentication is performed solely by the underlying product (BMC Remedy AR System and BMC Analytics for BSM). With standard AR authentication, user credentials are not shared between these systems, which means that a separate logon is required for each product.

    To request a different authentication option, contact the BMC OnDemand Service Desk, and BMC SaaS Operations will assist you with your operational request. Additional activities could be required to assist you with your new implementation.

    Related topics

    Federated authentication