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    Risk assessment helps the Change Manager and Change Approval Board (CAB) determine the risk of a given change. Risk factors are assessed from the following questions that the Change Requester answers during the RFC creation process. The higher the risk value, the higher the risk.

    Risk factor questions

    Answers

    Risk value

    Do you have backout procedures?

    Developed and tested

    Developed but not tested

    Backout not possible

    1


    2

    5

    Is the Business Owner available in case of critical problems during implementation?

    Yes

    No

    1

    3

    Can this change be rolled back easily?

    Yes

    No

    2

    5

    Does this change require coordination or communication among multiple groups?

    Yes

    No

    3

    1

    Does this change need to be done during business hours?

    Yes

    No

    5

    2

    What is the end-user service impact or downtime?

    Critical

    High

    Medium

    No Impact/no downtime

    5

    4

    3

    1

    What is the complexity level of the implementation?

    High

    Medium

    Low

    5

    3

    1

    Is there any interaction with other changes?

    Yes

    No

    5

    1

    How many customers are impacted?

    No impact

    1 or less

    More than 1

    1

    3

    5

    Will you have help from Vendor Support?

    Yes

    No

    1

    5